Senior Customer Stories Manager

🕒 October 21

🇺🇸 United States – Remote

💵 $95k - $143k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Seismic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

📣 Marketing

💼 Consulting

🏥 Healthcare

Marketing • Consulting • Healthcare

Seismic is a digital platform that enables businesses to connect with their audiences seamlessly through innovative solutions such as QR codes, URL shortening, and analytics tracking. It simplifies the process of creating engaging content and building brand connections by offering tools for mobile-friendly landing pages, customizable QR codes, and comprehensive link management. Used by various industries, Seismic facilitates better engagement and communication with audiences, whether in retail, healthcare, or financial services.

📋 Description

• Own the case study pipeline end-to-end: identify customer stories, secure participation, conduct interviews, and write and publish finished assets • Build trust-based relationships with customers and lead interviews • Partner with the Executive Advocacy Manager, References Manager, Groundbreakers Advocacy Manager, reference and advocacy pipelines, and product marketing • Align customer stories with launches, campaigns, and sales priorities • Use AI tools for interview synthesis, drafting, editing, research, and content variations while maintaining editorial voice and accuracy • Experiment with AI workflows to increase case study output and turnaround speed • Manage legal and PR approval workflows with customers • Repurpose case studies into sales one-pagers, web pages, social snippets, and video scripts with design and content teams • Travel for customer site visits, interviews, video shoots, and Seismic events, including the annual customer conference • Track case study performance and pipeline health and report on program impact

🎯 Requirements

• 5+ years of experience in case studies, customer marketing, content marketing, or journalism • Customer-forward approach; ability to build rapport quickly, listen well, and represent the customer's voice accurately and compellingly • Genuine fluency with AI tools, including building real workflows and teaching others to use them • Proven cross-functional collaboration with references, advocacy, product marketing, sales, and customer success teams • Excellent writing and editing skills with a track record of shipping polished content under deadline • Strong project management skills; ability to manage multiple stories with customers, legal, and stakeholders at different stages • Ability to travel 4–6 times per year • Bonus: experience with SaaS or B2B customer marketing, product marketing, video/multimedia storytelling, or working directly with sales/customer success teams

🏖️ Benefits

• Benefits and perks for the whole self, with availability varying by country • Incentive plans in addition to base salary • Reasonable accommodation for individuals with disabilities • Equal opportunity employment

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