L2 Technical Support Engineer – TestRail

Job not on LinkedIn

🕒 August 7

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sembi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2023

☁️ SaaS

🔐 Security

🤝 B2B

SaaS • Security • B2B

Sembi is a B2B SaaS provider delivering a unified portfolio of software quality and security tools. It offers test management, automation, reporting, and AI-driven test optimization (TestRail, Xray, Testmo, Ranorex, Xporter, DesignWise) alongside application security and code-analysis solutions (PreEmptive, Kiuwan). Sembi focuses on ease of use, scalability, and enterprise-grade support to help development and QA teams improve quality, strengthen security, and accelerate product delivery.

📋 Description

• Help customers troubleshoot issues via email, phone, and desktop sharing • Answer product-related and technical customer queries • Guide new customers through product evaluation and answer technical questions • Support Enterprise customers remotely with installing, updating, and maintaining TestRail • Work on business and self-oriented initiatives year over year • Liaise with Product and Development teams to resolve high-priority bugs and deploy feature requests timely • Assist L1 engineers with ongoing investigations • Represent Quality in Support during customer interactions

🎯 Requirements

• At least 2 years in L2 technical support or similar roles • Degree in Computer Sciences or related field • Excellent English writing and communication skills • Broad technical curiosity and proven technical understanding • Experience with Windows and Linux servers • Experience with at least one major scripting or programming language • Good understanding of networking and web technologies • Capacity to understand work metrics and manage own work to achieve targets • Database management knowledge is a plus • Testing process knowledge is desirable • SQL knowledge is welcome • Knowledge of the software testing and development process is a plus • Extremely self-motivated, driven, and customer-oriented