Operations Manager – Government

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🕒 April 3

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Seneca Holdings

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

⚕️ Healthcare Insurance

B2B • Environment • Healthcare Insurance

Seneca Holdings is the investment arm of the Seneca Nation, dedicated to building a portfolio of profitable businesses that promote long-term income and self-sufficiency for the Nation. The organization focuses on diversifying revenue streams through a variety of sectors, including federal government contracting, environmental solutions, and health-related services. By investing in sustainable opportunities, Seneca Holdings aims to support the economic growth of the Seneca community while honoring its mission of serving future generations.

📋 Description

• Work under the direction and guidance of the Director of Government Client Services to: (1) establish individual and team performance goals and (2) develop a viable plan for tracking and reporting team members’ performance and goal achievement. • Serve as a problem-solving resource and trainer for team members. • Ensures that the Team Leads perform required agent call monitoring on a monthly basis. • Serve as a Government Department technical subject matter expert (SME) when working with Client Development team on implementation of new client service programs. • Work with Team Leads to ensure they have developed the weekly/monthly work schedule for the agents and to ensure that proper telephone coverage is maintained for the assigned accounts/contracts. • Approve time sheets for Team Leads and ensure that agent time sheets are corrected and approved in a timely manner. • Work closely with management to determine strengths and challenges of each team member for the purpose of their professional development and improving the overall team capability. • Maintain an awareness of any need for supervisory intervention related to products, services, or performance that could impact on delivery of service to a customer. • Provide ongoing written assessment of team members professional performance, including giving quarterly feedback and culminating into annual performance review input to the Director of Government Client Services. • Provide required reports to clients on a monthly basis. To include but not limited to CBA reconciliation reporting, telephone reporting and refund/exchange reporting etc.

🎯 Requirements

• High School Diploma or GED • 5 or more years of corporate or government travel consulting experience • Excellent communication and presentation skills with technical and non-technical users across different levels of the organization • Strong knowledge of Worldspan and SABRE

🏖️ Benefits

• competitive pay • benefits and perks • flexible work-life balance • professional development opportunities • performance and recognition programs • comprehensive benefits package including medical, dental, vision, life, and disability • voluntary benefit programs (critical illness, hospital, and accident) • health savings and flexible spending accounts • retirement 401K plan