Bilingual Patient Care Coordinator

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Coordinate and track patient appointments to ensure timely and continued access to treatment • Liaise between clinics, pharmacy, and the Haven team regarding scheduling changes and medication coordination • Process post-infusion/treatment paperwork by entering patient data and uploading documents into internal and external CRM systems • Oversee invoicing related to post-infusion/injection/treatment paperwork • Respond efficiently and courteously to calls, emails, and voicemails • Build relationships with patients, caregivers, and healthcare teams • Provide cross-coverage administrative support for the Haven Program, including safety data, fulfillments/reviews, communications, field staff support, reports, data cleanup, meetings, filing, and general office administration • Manage inbound faxes and email communication • Report Adverse Events and Severe Adverse Events according to SOP guidelines • Maintain professionalism, confidentiality, and discretion • Perform additional duties as assigned by the manager

🎯 Requirements

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services • 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services • Excellent verbal and written communication, listening, and customer service skills • French/English bilingualism is required • Accurate data entry into paper and electronic forms • Ability to learn quickly, adapt, and multitask in a fast-paced, changing environment • High proficiency with information technology, computers, software, Microsoft Office, phone systems, and databases • Typing skills and ability to use various computer-based programs • Strong organizational skills and ability to manage changing priorities • Ability to work independently with minimal supervision • Ability to maintain confidentiality when handling patient data and information • Ability to work collaboratively in a team environment • Commitment to high service levels for internal and external clients • Adaptability during growth and organizational change • Track record of developing trust and influence at multiple levels • Impactful and candid communication style • Ability to build effective working relationships with colleagues, management, and stakeholders

🏖️ Benefits

• State-of-the-art facilities to provide high-quality products and services • Flexible working environment that promotes a healthy work-life balance • Diverse and inclusive culture • Employee Development Program • Industry-leading, in-house corporate training offered throughout the year • Competitive Salary • Generous vacation entitlement • Wellness Program with 5 paid days off for well-being • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program