Bilingual Patient Care Coordinator

🔥 21 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Coordinate and track patient appointments to support timely and continued access to treatment • Liaise between clinics, pharmacy, and the Haven team regarding scheduling changes and medication coordination • Process post-infusion/treatment paperwork by entering patient data and uploading documents into internal and external CRM systems • Oversee invoicing related to post-infusion/injection/treatment paperwork • Respond efficiently and courteously to calls, emails, and voicemails • Build relationships with patients, caregivers, and healthcare teams • Provide cross-coverage administrative support for the Haven Program • Process safety data, fulfillments/reviews, internal and external communications, field staff support, reports, data cleanup, meetings, filing-system maintenance, and general administrative duties • Manage inbound faxes and email communications • Report adverse events and severe adverse events according to SOP guidelines • Maintain professionalism, confidentiality, and discretion • Perform additional duties as assigned by the manager

🎯 Requirements

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services • French/English bilingualism required • Excellent verbal and written communication, listening, and customer service skills • Accurate data entry into paper and electronic forms • Ability to learn quickly, adapt, and multitask in a fast-paced, changing environment • High proficiency with information technology, computers, software, Microsoft Office applications, phone systems, and databases • Typing skills and ability to use various computer-based programs • Strong organizational skills and ability to manage changing priorities • Ability to work independently with minimal supervision • Ability to maintain confidentiality when handling patient data and information • Ability to work collaboratively in a team environment • Commitment to high service levels for internal and external clients • Adaptability and demonstrated success during growth and organizational change • Proven ability to develop trust and influence at multiple levels • Impactful and candid communication style • Exceptional organizational skills and ability to build effective working relationships

🏖️ Benefits

• State-of-the-art facilities • Flexible working environment promoting work-life balance • Employee Development Program • Industry-leading, in-house corporate training throughout the year • Competitive salary • Generous vacation entitlement • Wellness Program with 5 paid days off for well-being • Paid sick days • Competitive benefits package including dental and extended health benefits, AD&D, LTD, and employee/dependent life insurance • Employee & Family Assistance Program • RRSP Matching Program • Equal opportunity, diversity, inclusion, belonging, equity, and accessibility commitment • Accommodations available upon request during the selection process