Bilingual Patient Care Navigator

🔥 4 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Manage initiation of patient enrollments, reimbursement processes, and service coordination for enrolled patients • Provide continuous patient support and facilitate timely access to prescribed therapy • Enroll patients into the Patient Support Program • Respond efficiently and courteously to calls, emails, and voicemails • Navigate the Canadian reimbursement landscape to secure coverage for disease states, products, and testing • Build relationships with patients, caregivers, physicians, and healthcare teams • Set and process tasks on time to ensure optimal patient and physician experiences • Coordinate and track patient services for quick and continued therapy access • Prioritize conflicting needs and follow tasks through to completion • Update the CRM electronically and provide timely proactive updates to patients and clinics • Complete critical deliverables through a hands-on collaborative approach • Report Adverse Events and Severe Adverse Events according to SOP guidelines • Maintain required service levels for clients, projects, and initiatives • Collaborate with internal business units and promote teamwork • Liaise with the Manager and provide feedback based on field observations and customer feedback • Complete billing, timesheet, expense, mileage, and CRM reports within required timelines • Build organizational relationships and manage special projects • Maintain professionalism, confidentiality, and discretion • Perform additional duties as required by the Manager

🎯 Requirements

• Previous experience working within a specialty pharmacy considered a strong asset • Experience in Hepatology, Gastroenterology, Dermatology, or Neurology • Experience working directly with Physicians, with comprehensive understanding of patient flow • Proficiency in Microsoft Office suite and phone systems • Experience working with databases, such as ERP/CRM • Extensive computer and software skills • Bilingual French and English required • Previous experience within Patient Support Programs, Infusion, or Clinical networks is an asset • Strong organizational skills and ability to handle changing priorities independently • Accurate data entry into paper and electronic forms with strong attention to detail • Self-directed and able to work independently with minimal supervision • Knowledge of private and public reimbursement structures, systems, and navigation processes required • Must be able to work from home with a quiet, private home office space • Excellent verbal and written communication skills in English • Strong analytical skills, including interpretation of regulations and legislation • Knowledge of the pharmaceutical distribution industry required • Excellent interpersonal, customer service, problem-solving, and conflict resolution skills • Adaptability during growth and organizational change • Proven ability to develop trust and influence at multiple levels • Impactful and candid communication style • Exceptional organizational skills and ability to build effective working relationships

🏖️ Benefits

• 100% Canadian company with locations across the country • State-of-the-art facilities • Flexible working environment promoting work-life balance • Employee Development Program • Industry-leading, in-house corporate training throughout the year • Competitive Salary • Generous vacation entitlement • Wellness Program with 5 paid days off for well-being • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program • Remote work arrangement • Equal opportunity, diversity, inclusion, belonging, equity, and accessibility commitment • Accommodations available upon request