Nurse Care Navigator

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

💊 Pharmaceuticals

🤝 B2B

Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Adhere to Sentrex Policies and Procedures. • Provide comprehensive device training to patients and/or designated care provider via virtual platforms. • Deliver patient education on disease state, treatment expectation, medication storage and administration, adherence and safety considerations. • Follow-up with patients and/or designated care providers to assess comfort with injection techniques, address concerns, and ensure continuity of therapy. • Serve as the primary clinical escalation point for Care Navigators within the program. • Assess clinical concerns, provide guidance, and escalate to Lead Nurse Field Supervisor when required. • Assist Care Navigators with complex reimbursement cases, therapy disruptions, side effect reporting, and adherence challenges. • Ensure accurate assessment and documentation of clinical information and program systems. • Ensure all patient interactions are documented accurately, thoroughly, and in compliance with program protocols. • Maintain familiarity with program workflows, reporting requirements, and therapeutic training updates. • Build strong rapport with patients and/or designated care provider, acting as a supportive and reliable clinical resource throughout their treatment journey. • Support program improvements, pilot initiatives, or process enhancements as directed by the Lead Nurse Field Supervisor. • Attend team meetings, virtual coaching sessions. • Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team. • Attend key patient and stakeholder meetings, as well as relevant conferences, to support high quality disease education, product information, and case management services. • Liaise with physicians’ offices, pharmacies, and clinic solutions to ensure comprehensive and coordinated service to patients and/or designated care provider. • Participate in ongoing internal and/or external continuing education activities. • Additional duties as determined by your Manager.

🎯 Requirements

• Must be a Registered Nurse in good standing with the College of Nurses of their respective province. • 2+ years of clinical experience. • Experience in immunology, rheumatology, or dermatology an asset. • Experience in patient education, injection training, or Patient Support Programs an asset. • Strong analytical and problem-solving skills to address barriers and optimize patient care processes. • Ability to manage virtual patient interactions and handle case escalations confidently. • Demonstrates strong customer service skills, with the ability to build trust and rapport with HCPs, patients, and stakeholders. • Highly collaborative with effective and practical communication skills. • Proven ability to work in a team environment. • Bilingual in English and French is an asset.

🏖️ Benefits

• Competitive Salary and generous vacation entitlement • Wellness Program (5 paid days off for your well-being!) • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program