Nurse Case Manager

🔥 7 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Coordinate and deliver services related to Sentrex Health Solutions patient support programs • Manage all aspects of program support and act as the primary point of contact for assigned health care providers • Ensure patients have access to support programs and drug therapy • Interact with patients, insurance companies, pharmacies, physicians, and other health care professionals to obtain medication coverage and manage cases • Perform HCP and patient registration and enrolment activities • Process program-related data entry • Answer general inquiries via telephone and web-based platforms • Provide medical support, disease and therapy education, and disease management guidance • Attend specialized therapy training sessions provided by the pharmaceutical team • Provide inbound and outbound telephone support, maintenance calls, and adherence support • Administer case-management protocols, including clinical monitoring, data collection, follow-up, compliance, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary health care providers • Work with reimbursement specialists and physicians to secure therapy funding and conduct alternative funding searches • Attend patient meetings and conferences as needed • Identify and report adverse events to Health Canada, Med Info, and relevant source and third-party systems • Liaise with physicians’ offices, pharmacies, infusion service providers, and other parties to coordinate patient and physician services and resolve issues • Participate in continuing education activities • Develop training materials and programs for new PSP team members • Facilitate coverage renewals and reimbursement support throughout the patient journey • Review, analyze, and validate patient information for accuracy and completeness • Schedule appropriate next steps to ensure continuity of service delivery • Follow up and advocate until coverage decisions are received • Perform additional duties as determined by the Manager

🎯 Requirements

• Must be a Registered Nurse in good standing with the College of Nurses of their respective province • 2-4 years of clinical experience • Bilingual communication skills (English and French) preferred • Experience in Patient Support Program is a strong asset • Experience in immunology is an asset • Commitment to providing a high level of service to internal and external clients • Highly adaptable with a track record of success during growth and organizational change • Proven track record of developing trust and influence at multiple levels • Impactful and candid communication style • Exceptional organizational skills and ability to build effective working relationships with colleagues, management, and stakeholders • Must maintain confidentiality of client and corporate information • Must adhere to Sentrex Health Solutions Policies and Procedures

🏖️ Benefits

• State-of-the-art facilities to provide high-quality products and services • Flexible working environment that promotes a healthy work-life balance • Employee Development Program • Industry-leading, in-house corporate training offered throughout the year • Competitive salary • Generous vacation entitlement • Wellness Program (5 paid days off for your well-being!) • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program • Equal opportunity, diversity, inclusion, belonging, equity, and accessibility commitment • Accommodations available upon request during the selection process