Operations Manager, Patient Programs

Job not on LinkedIn

🔥 26 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Serve as a key operational partner to Portfolio Program Managers across all client programs • Coordinate and oversee cross-portfolio initiatives to ensure consistency, alignment, and successful execution • Support planning, implementation, and communication of client-driven projects, process changes, and operational enhancements • Follow up on action items, deliverables, risks, and dependencies across portfolios • Facilitate collaboration between Program Managers, Operations, Training, Quality, Technology, and Client teams • Assist in developing operational strategies supporting portfolio growth, client satisfaction, and program performance • Identify challenges and opportunities and implement standardized solutions to improve efficiency and service delivery • Provide operational insights, reporting, and recommendations for decision-making and client discussions • Support governance activities, including meeting coordination, action tracking, project updates, and status reporting • Coordinate alignment of priorities, resources, and operational initiatives across programs • Perform other duties as assigned by the manager

🎯 Requirements

• Post-Secondary degree or diploma in Health Science • 2–3 years of management experience • 3+ years of experience in the biopharmaceutical, pharmaceutical, or healthcare industry • Previous involvement in managing healthcare or specialty drug programs is an asset • Strong knowledge and understanding of patient support programs (PSP) • Strong leadership and management skills • Problem-solving and analytical skills • Highly organized and efficient • Experience coordinating or managing projects • Ability to work in a fast-paced environment • Effective and practical communication skills • Ability to manage multiple projects simultaneously with competing deadlines • Collaborative with a positive disposition • Knowledge of Salesforce Platform • Comfort speaking with various levels of management • Bilingual English and French is an asset • Commitment to high service levels for internal and external clients • Adaptability during growth and organizational change • Proven ability to develop trust and influence at multiple levels • Impactful and candid communication style • Exceptional organizational skills and ability to build effective working relationships

🏖️ Benefits

• State-of-the-art facilities to provide high-quality products and services • Opportunity to be part of a winning, high-performing team • Collaborative, engaging workplace culture • Flexible working environment promoting a healthy work-life balance • Diverse and inclusive culture • Employee Development Program • Industry-leading, in-house corporate training offered throughout the year • Generous vacation entitlement • Wellness Program with 5 paid days off for well-being • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program