Deposit Operations Specialist

🕒 June 2

🇺🇸 United States – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Servbank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

🏦 Banking

💳 Fintech

Finance • Banking • Fintech

Servbank is a full-service subservicer that focuses on providing a unique customer experience by blending dedicated professionals with innovative technology. Founded in 1994 in Illinois and operating under First Allied Bank, Servbank is recognized as one of the nation’s Top 10 subservicing providers. Their mission is to deliver superior customer service and personalized support, providing clients with a fully transparent and accessible view of their portfolios. Servbank aims to drive business success while promoting their tagline of 'Grow Happiness.

📋 Description

• Responsible for item processing, including incoming and outgoing wire transfers, ACH transactions, and check-related items accurately and within established deadlines. • Review transactions for completeness, proper authorization, compliance with internal controls, and adherence to applicable banking regulations and operating procedures. • Perform daily item processing activities, including exception handling, returns, adjustments, research, and balancing for wires, ACH, and check transactions. • Conduct fraud review on deposit operations activity by monitoring suspicious transactions, identifying unusual patterns, and escalating concerns in accordance with bank policy. • Investigate potential fraud cases involving wires, ACH, checks, and related deposit transactions; document findings, coordinate follow-up, and support loss mitigation efforts. • Research and resolve transaction discrepancies, customer inquiries, and operational issues in a timely and professional manner. • Perform servicing and maintenance activities for deposit accounts and related services, including updates, changes, corrections, and routine account maintenance requests in accordance with established procedures. • Maintain accurate records, audit trails, and supporting documentation for transaction processing, investigations, and exception resolution. • Partner with internal departments, including fraud, risk, compliance, treasury management, retail operations, and customer support, to resolve issues and improve processes. • Assist with report monitoring, daily reconciliations, and control reviews to ensure operational accuracy and completeness. • Support procedure updates, testing, and process improvement initiatives related to deposit operations and fraud mitigation. • Stay current on applicable regulations, payment rules, and internal policies related to wires, ACH, check processing, and fraud prevention. • Perform other duties as assigned to support departmental and organizational objectives.

🎯 Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in business, finance, or a related field preferred. • Experience in deposit operations, treasury operations, bank operations, or a related financial services role preferred. • Working knowledge of wire processing, ACH rules, check processing, exception handling, and general deposit operations procedures. • Experience with fraud review, transaction monitoring, investigations, or operational risk controls is preferred. • Understanding of applicable regulations and industry guidance, including NACHA rules, Regulation CC, Regulation E, and bank security procedures. • Proficiency in core banking systems and Microsoft Office applications.