VP of IT Infrastructure – Operations

🕒 September 10

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $230k - $310k / year

⏰ Full Time

🔴 Lead

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Serve Robotics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

📦 Logistics

🍽️ Food & Beverage

🚗 Transport

💰 $30M Venture Round on 2023-08

Logistics • Food & Beverage • Transport

Serve Robotics is an innovative company focused on revolutionizing the delivery industry with its autonomous delivery robots. The company aims to make delivery services more affordable, sustainable, and convenient by using self-driving robots instead of traditional two-ton vehicles for small deliveries like burritos. Through a commercial deal with Uber, Serve Robotics plans to deploy up to 2,000 robots, marking a significant advancement in the autonomous delivery sector.

📋 Description

• Define and execute the IT roadmap aligned with Serve’s growth, expansion, and R&D goals, owning budget, vendor selection, contract decisions and key technology investment prioritization • Partner with engineering, security, operations, HR, finance, facilities and growth teams to ensure IT enables business expansion and robotics innovation • Lead IT planning for new markets, facilities, acquisitions, and major company initiatives • Lead IT diligence and IT integration strategy and execution for M&A • Oversee enterprise IT infrastructure, networks, and cloud services with a focus on uptime and scalability • Implement collaboration, productivity, and ERP systems • Support IoT and edge-device deployments for robotics delivery operations • Partner with security leaders on access controls, identity management, segregation of duties, endpoint protections, and incident response • Own implementation, operation, and continuous improvement of IT security controls • Ensure compliance with SOX, SOC 2, GDPR, and related requirements • Build, mentor, and scale a high-performing IT team • Establish and deliver on SLAs for IT support across offices, labs, and depots • Lead management of SaaS applications, vendors, and budgets • Create automated experiences in Identity Access Management, IT Help Desk, and Employee Lifecycle Automation • Drive continuous improvement in helpdesk and IT services

🎯 Requirements

• 15+ years in IT infrastructure and operations, with 8+ years in leadership • Proven experience managing complex, distributed enterprise IT environments in high-growth, tech-driven companies • Experience managing live operations across multiple time zones and supporting rapid operational expansion • Deep expertise in networking, cloud platforms, identity management, and enterprise systems • Track record of hiring and scaling IT teams and infrastructure • Excellent communication, leadership and vendor management skills • Known for responsiveness, reliability, and strong follow-through