Chief of Staff, Global Partners – Director

🕒 2 days ago

🏄 California – Remote

🏄 California – Remote

💵 $173.2k - $303.1k / year

⏰ Full Time

🔴 Lead

👩🏽‍✈️ Chief of Staff

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ServiceNow

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Founded 2004

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💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Serve as a trusted advisor and thought partner to the GVP of Global Partnerships • Provide objective analysis, insights, and recommendations on strategic and tactical matters • Identify opportunities to increase the GVP's leverage and effectiveness • Represent the GVP in meetings, communications, and cross-functional engagements • Prepare briefing materials and talking points for critical meetings, board presentations, and executive engagements • Drive the operating model and rhythm of business for Global Partnerships • Lead annual planning, internal QBR processes, partner QBRs, and business governance cadences • Own long-range planning, annual planning, and budget allocation across partner go-to-market motions and geographies • Establish and track KPIs and operational metrics; develop dashboards and reporting mechanisms • Lead resource planning, headcount management, and cost assessment with Finance and HR • Drive cross-functional initiatives from conception through execution with Ops, Marketing, IT, Partner Excellence Group, Geo Alliances, Sales, and other teams • Lead special projects and strategic initiatives across organizational boundaries • Act as the central hub for internal communications • Facilitate decision-making by synthesizing inputs and developing actionable recommendations • Partner with HR and leadership on organizational design, talent strategy, and workforce planning • Foster alignment across distributed teams and cascade company priorities into plans and execution • Champion culture and values and support engagement, morale, and professional development initiatives • Coordinate and support hiring efforts

🎯 Requirements

• 8+ years of progressive experience in management consulting, strategy & operations, business operations, or chief of staff roles • Experience in partnerships, alliances, channels, or business development environments strongly preferred • Understanding of partner ecosystems and go-to-market motions is a significant plus • MBA from a top-tier program preferred, or equivalent experience • Ability to operate as a strategic thought partner to senior executives and drive execution • Exceptional analytical and problem-solving skills • Strong program management skills and experience leading cross-functional initiatives end-to-end • Outstanding written, verbal, and presentation communication skills • Ability to influence stakeholders at all levels, including C-suite executives • Ability to manage multiple priorities and stakeholders in a fast-paced environment • High emotional intelligence, discretion, and judgment • Ability to handle sensitive information confidentially • Executive presence and ability to build trust and relationships • Self-starter with ownership mentality and entrepreneurial drive • Experience with SaaS business models, metrics, and industry dynamics preferred • Proficiency with Dynamics, Microsoft Office, and Tableau/BI tools

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Flexible or remote work persona

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