Director, Regional Product Management

🔥 4 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $221.2k - $387.1k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Translate the global AI product roadmap into a plan for an assigned industry or customer segment • Tailor use cases, solution packages, and messaging to customer operational problems • Account for industry regulations and compliance requirements in solution positioning and deployment • Track AI adoption trends and adjust priorities • Partner with sales, marketing, and channel partners to launch AI products • Run discovery on priority deals and shape buying criteria and deal sizing • Build discovery guides, use case catalogs, demo stories, and value stories for sellers • Ensure AI use cases go live after wins by coordinating success criteria, go-live dates, and adoption metrics • Own commercial strategy, including product mix, packaging, and deal structure • Set and own quarterly targets for deals in motion, AI attach, and pre-close discovery • Work with pricing teams on packaging and discount guidance • Gather customer feedback and convert recurring needs into solution requirements • Test emerging AI ideas with customers and advance successful concepts to product teams • Represent ServiceNow with customer executives, at industry events, and in customer advisory sessions • Monitor AI competitors and analyze win/loss data • Equip sales teams with competitive positioning and responses

🎯 Requirements

• 10+ years in product management, solution consulting, or go-to-market strategy in enterprise software • Domain depth in at least one industry or customer segment, including its core systems, regulations, and buyers • Track record of influencing enterprise deals through discovery, solution design, or deal structure • Experience taking AI or automation use cases from concept to production at customers • Ability to design and run launch plans suited to the market's buying process • Ability to set packaging and discount guidance and assess effects of deal structure on margin • Ability to translate regulatory and compliance requirements into changes in solution construction, positioning, and deployment • Ability to align product teams and field sellers without direct authority • Understanding of business and IT decision-making • Ability to use sales data, win/loss results, and market share trends for prioritization • Enterprise AI and platform technology knowledge • Ability to synthesize customer feedback into ranked product requirements • Familiarity with the ServiceNow AI Platform is a plus

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs

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