Principal Solution Architect – ServiceNow

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $100k - $200k / year

⏰ Full Time

🔴 Lead

💻 Solutions Engineer

👻 Ghost score 0%

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Engage customer executives to identify pain points and opportunities and translate them into ServiceNow solutions • Help customers, colleagues, and partners understand the Now platform and future-of-work opportunities • Lead architecture and design engagements for IT transformation, digital products/services, PaaS, enterprise service management, and industry-specific solutions • Understand customer business strategies and articulate how ServiceNow enables organizational value • Integrate ServiceNow into customers’ current and future technology landscapes • Explain ServiceNow and platform-of-platforms architecture at multiple levels • Apply architecture development methods, modeling approaches, and integration patterns • Interact with Enterprise Architects, Domain Architects, Directors, VPs, and CXOs throughout the customer journey • Provide thought leadership and collaborate with internal ServiceNow business units • Create and contribute to best practices, white papers, workshops, and educational sessions

🎯 Requirements

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving • Passion and energy for building business relationships • Excellent problem-solving skills and innovative thinking • 15 or more years of proven success influencing senior technology leaders in a pre-sales, customer, or delivery-focused role • Experience leading diverse teams to challenging goals • Track record using Human Centered Design techniques • Expertise designing, implementing, and managing advanced application architectures and integrating multiple systems or platforms • Proven success with Enterprise Architecture or Application Architecture in a software vendor, large enterprise, or professional services environment • Familiarity with TOGAF, Zachman, IT4IT, BIAN, TMForum, or similar architecture frameworks • Excellent understanding of cloud-based platform architecture, including SaaS, PaaS, multi-tenancy, and automation • Experience across application, data, DevOps, AI/ML, integration, big data, mobility, and analytics domains • Experience presenting architecture concepts, designs, and goals to technology leaders and partners

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • ESPP • Matching donations • Flexible time away plan • Family leave programs

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