Senior Inbound Product Manager, CRM Voice AI

🔥 4 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $143.2k - $243.4k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Run two customer pods hands-on through the full voice-agent build lifecycle, from agent shadowing through production go-live • Own relationships with two enterprise customers, including timelines, expectations, and delivery • Lead agent design, build, and evaluation with forward-deployed engineers • Monitor and optimize voice agents and support customer handoff to self-sufficiency • Build tooling and intelligence layers for voice agents • Develop automated evaluation frameworks to measure voice-agent quality • Analyze call outcomes and causes through analytics • Improve customer administration experiences for managing and improving agents • Create agentic design patterns and deterministic procedures for reliable structured behavior • Feed pod learnings into the platform roadmap and repeatable productized assets • Collaborate with engineers and enterprise customers on production voice AI

🎯 Requirements

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving • 5+ years of product management experience, or equivalent technical experience in engineering, solutions consulting, or technical program management with ownership of product outcomes • Hands-on experience building and evaluating AI agents or conversational AI systems • Experience with conversation design, prompt engineering, testing, and iteration against real user interactions • Comfort with data and evaluation; ability to measure whether systems work and build scalable measurement systems • Experience working directly with customers or end users on technical products • Strong technical foundation; ability to read code, understand API contracts, and discuss system design with engineers • Experience creating repeatable processes and scalable solutions • Experience with conversational AI, voice technology, or contact center operations • Familiarity with agentic AI design patterns and reliable structured AI-agent behavior • Experience with telephony environments, including SIP, CCaaS platforms, or real-time media handling

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Flexible or remote work persona

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