
10,000+ employees
Founded 2004
🏢 Enterprise
☁️ SaaS
🤖 Artificial Intelligence
💰 Post-IPO Equity on 2022-12
Enterprise • SaaS • Artificial Intelligence
ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.
🔥 7 minutes ago
Where this job comes from
Posted on ServiceNow's careers page, not through a job board
First seen by Remote Rocketship 7 minutes ago

10,000+ employees
Founded 2004
🏢 Enterprise
☁️ SaaS
🤖 Artificial Intelligence
💰 Post-IPO Equity on 2022-12
Enterprise • SaaS • Artificial Intelligence
ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.
• Engage with customer executives to identify pain points and opportunities and translate them into ServiceNow solutions • Help customers, colleagues, and partners understand the Now Platform and future-of-work opportunities • Lead architecture and design engagements for IT Transformation, Digital Products/Services, PaaS, Enterprise Service Management, and industry-specific solutions • Understand customer business strategies and articulate how ServiceNow enables organizational value within current and future technology landscapes • Communicate ServiceNow platform architecture at multiple organizational levels • Apply architecture development methods, modeling approaches, and integration architecture patterns • Interact with Enterprise Architects, Domain Architects, Directors, VPs, and CXOs throughout the customer journey • Provide thought leadership and collaborate with internal ServiceNow business units • Create and contribute to best practices, white papers, workshops, and educational sessions
• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving • Experience building business relationships and simplifying complex concepts into compelling customer proposals • Innovative thinking and excellent problem-solving skills • 15 or more years of proven success influencing senior technology leaders in a pre-sales, customer, or delivery-focused role • Experience leading diverse teams to challenging goals and leveraging organizational networks • Track record using Human Centered Design techniques • Expertise designing, implementing, and managing advanced architectures in an application domain and integrating multiple systems or platforms • Proven success with Enterprise Architecture or Application Architecture in a software vendor, large enterprise, or professional services environment • Familiarity with Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, and TMForum • Understanding of cloud-based architectural principles including SaaS, PaaS, multi-tenancy, and automation • Experience across application, data, DevOps, AI/ML, integration, big data, mobility, and analytics domains • Experience presenting architecture concepts, designs, and goals to technology leaders and partners
• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • Employee Stock Purchase Plan (ESPP) • Matching donations • Flexible time away plan • Family leave programs • Flexible or remote work persona
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