Atlassian Data Center Administrator

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September 24

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ServiceRocket

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Enterprise • SaaS

ServiceRocket is a trusted provider of technology-enabled services, specializing as a partner with Atlassian to offer services including Atlassian product support, implementation, and training. With over 20 years of experience, ServiceRocket assists businesses around the globe in accelerating growth, reducing complexity, and solving business challenges through tailored tech solutions, managed services, platform services, and a strong focus on customer satisfaction and training. The company supports clients by streamlining their infrastructure and driving innovation, providing an expert team to handle technology adoption and optimization.

201 - 500 employees

🏢 Enterprise

☁️ SaaS

📋 Description

• Design, deploy, and maintain the infrastructure for Atlassian Jira and Confluence Data Center deployments tailored to IT industry requirements. • Install, configure, and upgrade Jira and Confluence Data Center applications and related components. • Monitor application and infrastructure health using Datadog to ensure optimal performance, availability, and reliability. • Conduct web application performance investigations and implement tuning measures to optimize Jira and Confluence responsiveness and throughput. • Perform regular maintenance, including backups, patching, and capacity planning to maintain system integrity. • Troubleshoot and resolve technical issues related to Atlassian products and supporting infrastructure swiftly. • Plan and implement integrations of Jira and Confluence with other internal and third-party applications, APIs, and systems to streamline workflows and data synchronization. • Collaborate with IT teams, developers, and DevOps to implement best practices for deployment, integration, and operations. • Enforce security best practices, manage user access, and ensure compliance with internal and external IT policies. • Document system architecture, integration points, operational procedures, and incident resolutions. • Analyze performance metrics and recommend optimizations to improve system scalability and efficiency. • Stay updated on Atlassian product updates, integration tools, IT industry trends, and monitoring tool enhancements.

🎯 Requirements

• Proven experience managing Atlassian Jira and Confluence Data Center environments in IT organizations. • Strong expertise in infrastructure setup, clustering, load balancing, and high availability configurations. • Experience with integrating Jira and Confluence via APIs, webhooks, and plugins with other enterprise applications and systems. • Proficient with Linux/Windows server environments and virtualization platforms. • Experience managing databases supporting Atlassian applications (PostgreSQL, MySQL, or Oracle). • Hands-on experience with Datadog for monitoring application and server performance, including web application performance investigation and tuning. • Solid understanding of networking, security, and backup strategies in an IT context. • Strong analytical, troubleshooting, and problem-solving skills. • Excellent communication skills and ability to work effectively within cross-functional IT teams. • Experience working in large-scale enterprise environments