Lead Analyst, People Analytics

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Partner directly with HR product owners to learn how they make decisions • Design product-intelligence reporting that helps them explore their data and connect signals to decisions • Design and build an interconnected suite of dashboards paired with enablement • Bring applied research-methods rigor to analytical work • Author theory-grounded institutional knowledge • Act as a strategic advisor to business leaders on organizational problems • Design and build AI-driven workflows • Work hands-on across the PIA stack (Visier, Snowflake, SQL, Python or R)

🎯 Requirements

• 5+ years in a quantitative or analytics role building business intelligence and generating actionable insights, preferably on a People or HR team • Strong applied research-methods foundation, including experimental and quasi-experimental design, statistical inference • Track record of translating analysis into decisions for senior, non-technical audiences • Proven stakeholder management and a consultative approach with senior leaders • Technical fluency to build and validate independently: SQL, Python or R, BI and analytics platforms, data pipelines • Advanced visualization and data-storytelling skills • Experience using AI tools to accelerate analytical work • Self-starter who handles sensitive and confidential data with discretion • A bachelor’s degree in Psychology, Statistics, or Business Analytics, or equivalent experience. • Preferred: A master’s or doctoral degree in a related field, Visier experience, Working knowledge of Workday HCM

🏖️ Benefits

• Company-paid medical, dental, and vision for you and your dependents • RSP match • Employee assistance program • Flexible time off • Ample learning and development opportunities • Comprehensive onboarding program • Leadership training for Titans at all levels • Bonusly rewards and peer-nominated awards • Parental leave and support • Up to $20k in adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Financial planning tools