Technical Support Specialist – Back Office

🕒 October 23

🐊 Florida – Remote

🐊 Florida – Remote

💵 $19 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Act as the first point of contact for customers via phone, chat, email, and screen-sharing sessions • Become a ServiceTitan product expert • Develop creative solutions and workflows that meet customer needs • Prevent and de-escalate customer escalations • Leverage the Salesforce Support Console, internal chatbot, support tools, and in-depth testing to resolve cases efficiently • Provide comprehensive technical solutions directly to ServiceTitan customers • Resolve customer issues with high quality and speed

🎯 Requirements

• Bachelor’s degree preferred or equivalent experience in technical support • Efficient, effective, and resourceful problem-solving abilities • Strong critical thinking and troubleshooting abilities • Excellent people skills, including empathy, patience, confidence, and ability to interact with diverse personality types • Ability to thrive in a feedback-oriented culture and remain level-headed in a challenging, rapidly changing environment • Self-motivated and able to master complex software • Customer-centric mindset and desire to learn • Creative, out-of-the-box solutioning skills • Ability to translate complex technical issues into tangible solutions • Ability to prioritize, multitask, and perform effectively under pressure • Strong written and verbal communication • Team-player mindset • Quick thinking and fast learning • Home/commercial service industry knowledge is a plus • Equivalent experience in technical support may substitute for the preferred bachelor’s degree

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training • Programs and events • Bonusly rewards • Peer-nominated awards • Company-paid medical, dental, and vision insurance • 100% employer-paid insurance options • 90% coverage for dependents • FSA and HSA • 401(k) match • Telehealth options including One Medical memberships • Parental leave and support • Up to $20k in fertility services, including IUI and IVF • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Annual bonus • Equity • Holistic health and wellness benefits

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