Restoration Job File Coordinator

🕒 August 24

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SERVPRO

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1967

📦 Logistics

🏥 Healthcare

🏗️ Construction

Logistics • Healthcare • Construction

SERVPRO is a franchised cleaning, restoration, and construction services company that provides 24/7 emergency response for water, fire, mold, storm, and biohazard incidents for residential and commercial clients. With over 2,370 franchise locations across the U. S. and Canada and more than 50 years of experience, SERVPRO offers cleanup and specialty cleaning (including HVAC and crime-scene), contents and document restoration, odor removal, and large-loss commercial restoration and reconstruction services.

📋 Description

• Maintain complete, accurate restoration job files from lead intake through completion, billing support, audit, and closeout • Review WorkCenter project records, Client Requirements, correspondence, forms, photographs, estimates, and supporting documents for accuracy and completeness • Track Initial, Daily, and Final upload requirements, due dates, automated scrub results, returns, and corrective actions • Review field documentation and drying records, identify missing or inconsistent information, and coordinate corrections with production and project teams • Organize job-file uploads and confirm that required documents are signed, dated, readable, correctly labeled, and included in the proper submission • Monitor open work orders, audit activity, carrier or TPA requirements, and next actions across multiple active files • Communicate with managers, field teams, customers, adjusters, and program contacts while maintaining accurate internal notes • Protect confidential customer and claim information and follow documented requirements

🎯 Requirements

• Resume-documented experience in restoration administration, job-file coordination, job-file building, claims documentation, or restoration file uploads • Resume-documented experience working with a restoration third-party administrator or claims program • Experience with Contractor Connection, Sedgwick, Alacrity, WorkCenter, or similar systems is strong evidence of relevant experience • Stable employment history, generally no more than two employers during the past five years • Strong organization, written communication, attention to detail, and ability to manage multiple deadlines without losing accuracy • Ability to work independently during the required Central Standard Time schedule • SERVPRO experience is highly preferred • Experience with WorkCenter, Xactimate, XactAnalysis, DryBook, DBMX, JobTrack, or similar restoration platforms is valuable

🏖️ Benefits

• Health insurance • Paid time off • Training & development • Vision insurance • 401(k) • Dental insurance • Career development • Service to the Community • Being Part of a Team • Stability & Growth