Implementation Consultant

🕒 July 23

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SFG20

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1990

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

SFG20 is a building maintenance software solution that helps over 2500 customers achieve industry standard compliance. With a focus on automating and organizing maintenance needs, SFG20 offers features such as over 2000 maintenance schedules, 70 asset types, and regular updates to stay compliant with legislation. Facilities managers benefit from this software by saving time and resources while transitioning towards a preventative maintenance approach.

📋 Description

• Leading customer implementation projects from initiation through to successful adoption and completion. • Building strong working relationships with customers and serving as a key point of contact throughout implementation projects. • Facilitating discovery sessions and workshops to understand customer processes, requirements and objectives. • Delivering engaging product demonstrations, training sessions and implementation workshops. • Creating and managing implementation plans, milestones and project activities. • Configuring the SFG20 platform to align with agreed customer requirements. • Analysing, preparing and importing customer data using Microsoft Excel. • Providing practical guidance and support to help customers overcome implementation challenges. • Collaborating with colleagues across Professional Services, Customer Success, Sales, Product and Support to ensure a seamless customer experience. • Capturing requirements, documenting project activities and sharing implementation outcomes. • Identifying opportunities to improve implementation processes, customer journeys and ways of working. • Exploring and using new technologies, automation and AI-powered tools where they can support productivity, quality or customer outcomes.

🎯 Requirements

• Experience implementing SaaS or B2B software solutions in a customer-facing role. • Experience guiding customers through software implementation projects from discovery to go-live. • Ability to gather requirements and translate business needs into practical software solutions. • Strong project coordination and organisational skills, with the ability to manage multiple priorities. • Experience using Microsoft Excel to analyse and manipulate data. • Confidence facilitating meetings, workshops, demonstrations and training sessions. • Strong communication, stakeholder management and relationship-building skills. • Effective problem-solving and analytical thinking skills. • A commitment to continuous improvement and a willingness to learn and adopt new technologies. • Desirable Experience: Experience working with Facilities Management, Asset Management or Built Environment software solutions; Knowledge of CAFM, CMMS, IWMS or similar platforms; Understanding of building maintenance, statutory compliance or asset management processes; Experience using CRM or project management systems; Experience using technology or AI-powered tools to improve productivity, documentation or customer outcomes.

🏖️ Benefits

• 26 days holiday + Bank holidays + buy up to 5 days • Private Medical insurance with BUPA • Remote/Hybrid first policy • Employee Assistance programme with WeCare • Enhanced Family Friendly Benefits • Gym Discounts • and more!