Customer Service Representative

🕒 Yesterday

🇺🇸 United States – Remote

💵 $25 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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SI-BONE

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

SI-BONE is a medical technology company that specializes in the diagnosis and treatment of sacroiliac (SI) joint disorders, a significant cause of chronic low back pain. The company is best known for its iFuse Implant System, a minimally invasive surgical device designed to stabilize and fuse the SI joint. SI-BONE provides a range of resources for patients, healthcare providers, and investors, including educational materials, clinical evidence, patient stories, and webinars. Their solutions aim to reduce pain and enhance mobility in patients suffering from SI joint dysfunction.

📋 Description

• Update information in QAD ERP and CRM systems • Manage all order processing activities • Respond to field requests and provide a “one stop shop” for field operations needs • Ensure deliveries are made in line with the surgery schedule • Perform duties in compliance with applicable worldwide regulatory requirements and the SI-BONE Quality Manual • Ensure orders are managed consistently with Sales priorities and communicate order status • Prioritize daily workload and process requests in a timely manner • Manage the customer database within QAD ERP and CRM systems • Support the SI-BONE Quality System • Evaluate fulfillment needs of the sales force and independently ensure those needs are met • Work with multiple departments and sales areas to ensure on-time and accurate order fulfillment • Maintain direct contact with the sales team throughout the surgery transaction • Support the sales team by maintaining positive customer relations with internal and external clients/customers • Resolve unexpected scheduling and shipping issues to ensure proper order fulfillment • Assist in other areas of the business as needed

🎯 Requirements

• High School graduate with some college level work completed and minimum of 3 years of experience • APICS certification a plus • Computer skills: MS Excel, QAD, Salesforce CRM • Ability to multi-task in a fast-paced environment • Excellent communication, both orally and in writing • Excellent personnel management and time management • Take initiative to meet deadlines and to work with minimal supervision • The ability to appropriately adjust priorities independently • Interpret and apply policies and procedures appropriately • Medical device industry experience is strongly preferred

🏖️ Benefits

• Bonus • Stock

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