Trainee Technical Support Representative – Contract, 3 months

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November 13

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eCommerce • Marketplace • Retail

Side is

1 - 10 employees

Founded 2019

🛍️ eCommerce

🏪 Marketplace

🛒 Retail

📋 Description

• Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. • Queries can be of a technical & non-technical nature. • Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution. • Explain and guide customers through product features and functionalities. • Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly. • Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem

🎯 Requirements

• Candidates with** international customer support experience in voice, email and chat.** • Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind. • Maintain our reputation as a company that offers excellent customer service at every interaction with the customer. • Stay focused on the quality by ensuring consistency and adherence to high standards. • Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.** • __**Must have:**__ • Candidate must have their **own computer with Windows 8.1 or above.** • Mandatory **hi-speed broadband connection.** • **UPS/power backup solution** if possible. • Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes.** • __**Mandatory Skills:**__ • Proficient with English and have good written & verbal communication skills. • Flexibility & availability for rotational shifts and week offs to cover hours of operations. • Must possess logical, reasoning, and problem-solving skills.