Customer Service Engineer 2 – DX

🕒 August 7

🤠 Texas – Remote

🤠 Texas – Remote

💵 $64.1k - $88.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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Siemens Healthineers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $1.5M Grant on 2021-05

Healthcare • Healthcare Insurance • Biotechnology

Siemens Healthineers is a leading MedTech company focused on pioneering breakthroughs in healthcare. They offer a comprehensive portfolio that addresses the entire care continuum for serious diseases, including medical imaging, laboratory diagnostics, point-of-care testing, and digital health solutions. With a commitment to innovation, sustainability, and improving patient access to care, Siemens Healthineers collaborates with healthcare professionals and organizations globally to advance medical technology and enhance patient outcomes.

📋 Description

• Service medical device diagnostic equipment in the Corpus Christi area • Install, troubleshoot, repair, and perform preventative maintenance on Siemens Healthcare systems at customer sites with minimal supervision • Deliver timely and effective repairs • Train operators to ensure optimal system performance and customer satisfaction • Manage territory financial performance, including revenue generation, expense control, and inventory management • Manage company assets including a company car, cell phone, computer, tools, and inventory parts • Establish and maintain business relationships with customers and peers • Perform necessary administrative duties accurately • Work independently and in an established team setting • Meet vendor credentialing requirements for access to client sites

🎯 Requirements

• Minimum high school diploma required; technical associate degree or equivalent preferred • 3+ years' experience as a medical technologist or field service engineer servicing diagnostic instruments • Knowledge and experience servicing, performing preventative maintenance, and modifying medical diagnostic equipment at customer sites • Experience testing, repairing, and maintaining capital medical equipment • Strong customer service and communication skills • Proficiency using tools and service test equipment • General understanding of electricity, power supplies, and grounding • Proficiency in network applications and tools, including eVO, mButler, MS Office, Concur, and NAM Customer Service website Engineer Tools • Ability to work individually and in an established team setting • Valid driver's license in the state of residence • Ability to drive independently day and night with a good driving record • Ability to lift 50 lbs and perform walking, ladder/stepstool climbing, bending, twisting, sitting, squatting, standing, high-reach, and fine-grasping tasks • Good vision and ability to work alone • Excellent judgment in customer relations and company resource management • Strong competency in mechanics, electrical, chemistry, and software technology for instrument systems • Experience with electronics, hydraulic systems, and pneumatic systems • Must meet applicable client vendor credentialing requirements, which may include identification verification, criminal background checks, drug screens, immunizations, annual TB testing, and healthcare training • Must be able to work with controlled technology under U.S. export control law

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan • Life insurance • Long-term and short-term disability insurance • Paid parking/public transportation • Paid time off • Paid sick and safe time • Company car • Cell phone • Computer • Tools • Inventory parts