Customer Experience Specialist

🕒 May 31

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Signet Jewelers

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🛒 Retail

🛍️ eCommerce

👗 Fashion

Retail • eCommerce • Fashion

Signet Jewelers is the world's largest retailer of diamond jewelry, with a focus on bringing quality jewelry that expresses love and inspires trust among customers. The company owns several well-known brands such as Kay Jewelers, Zales, Jared, and Blue Nile, offering a wide range of fine jewelry and customizable designs. They emphasize sustainability and responsible sourcing in their operations. Signet aims to help people celebrate life and express love through their products while promoting human rights and preserving the environment. They have a strong market presence in the United States, Canada, and the UK.

📋 Description

• Provide professional, courteous, and grateful assistance on every telephone call • Deliver exceptional, personalized resolutions tailored to each customer’s needs • Maintain accurate records of interactions and transactions • Multitask confidently—documenting, researching, and engaging with customers in real time • Demonstrate strong phone etiquette and represent Signet positively at all times • Meet or exceed expectations for production, call efficiency, schedule adherence, and quality • Manage escalated concerns with empathy, patience, and professionalism

🎯 Requirements

• Previous customer service or client support experience • Strong verbal and written communication skills • Ability to multitask with accuracy and attention to detail • Basic proficiency in data entry, Microsoft Word and Excel, with competency in basic mathematics • Analytical mindset to interpret feedback and continually improve • Bilingual skills (especially Spanish) are a plus.

🏖️ Benefits

• Employee discounts • Bilingual Spanish differential pay available (must pass speaking/writing assessment) • Up to 6 weeks of paid training • Comprehensive healthcare, dental, and vision insurance to keep you and your family covered • Generous 401(k) matching after just one year to help secure your financial future • Seasonal overtime opportunities • Referral bonuses when your recommended hires complete 60 days!