Support Engineer

🕒 5 days ago

🇺🇸 United States – Remote

💵 $90k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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SingleStore

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

SingleStore is a powerful and unified database platform designed to handle a variety of data processing tasks. It supports SQL, JSON, full-text, and vector workloads, allowing users to streamline complex data architectures without the need for separate systems. The platform offers real-time analytics, high-speed transactions, and scalability from one to one million customers, making it ideal for demanding applications. SingleStore's unique features include Universal Storage and built-in vector search capabilities, which help in building intelligent applications efficiently. With options for self-managed and cloud-based deployments, SingleStore is designed to be both feature-rich and future-proof, simplifying data handling and reducing operational costs.

📋 Description

• Provide email and live technical support to enterprise customers as the first line of defense for complex technical issues, bug diagnosis, and critical outages • Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to Engineering • Collaborate with software developers, sales engineers, and technical account managers to keep teams updated on customer issues • Streamline and improve Support and Engineering processes and tools • Author internal runbooks or public documentation • Help the team improve efficiency and effectiveness • Ensure customers have a positive support experience during every interaction

🎯 Requirements

• 4+ years of advanced customer-facing technical support experience • Experience with MySQL or MySQL-like databases such as MariaDB and Aurora, and SQL Query Optimization • Solid Kubernetes and sysadmin skill set • Experience testing software and finding its limits • Hands-on Linux experience • Ability to check system I/O utilization and measure network throughput • Comfort navigating large log files • Experience with a scripting or coding language such as Python, Bash, or Go • Ability to navigate through a code base • Familiarity with distributed systems and AWS/GCP • Understanding of how organizations deploy and maintain distributed applications and services across multiple machines • Strong written and verbal English communication skills • Ability to explain technical concepts to a wide range of end-users

🏖️ Benefits

• Base salary range of $90,000 - $130,000 USD per year • Eligibility for merit increases and annual bonuses for certain roles • Total compensation and benefits package

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