Field Support Representative

🕒 April 20

🇺🇸 United States – Remote

💵 $100k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Skydio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🎖️ Defense

🏭 Manufacturing

📦 Logistics

💰 $170M Series E - Skydio on 2024-11

Defense • Manufacturing • Logistics

Skydio is a manufacturer of autonomous drone systems that combine advanced onboard artificial intelligence, sensors, and cloud software to automate flight for inspection, security, public safety, and mapping missions. Its product family (including the X10, X10D, R10, docking stations, and software such as Skydio Autonomy and DFR Command) is designed for rapid situational awareness, automated inspections, site security, and Drone-as-First-Responder deployments for government, utilities, and enterprise customers. Skydio delivers integrated hardware, software, and services to enable safer, faster, and more autonomous operations in challenging environments.

📋 Description

• Work closely with internal teams to become an expert on Skydio’s products, processes, specifications, and product roadmap. • Develop field support processes that define and accelerate our escalation and debugging workflows. • Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques. • Develop and maintain an advanced level of proficiency in product enablement and troubleshooting by becoming a certified Skydio UAS Operator and Trainer. • Provide on-the-job (OJT) training to customers in the areas of maintenance and operation techniques relevant to the repair of UAS aircraft and equipment, including associated test equipment, with special attention given to adjustment, calibration, spares recommendation, trouble-shooting and inspection methods. • Work to develop or improve written inspection procedures, drawings and other instructions to perform and help customers inspect and maintain their fleets. • Provide on-site company representation and technical support to customers and initiate corrective actions for maintenance, repair and replacement issues.

🎯 Requirements

• Ability to travel up to 80%+ Globally • 3+ years experience as a Field Support Representative operating on, repairing and maintaining UAS (Unmanned Aircraft Systems) for large clients, preferably with government or military customers • Adept at technical troubleshooting, problem-solving, and are familiar with triage and escalation workflows • Assertive self-starter with excellent interpersonal and written communication skills • OCONUS (deployed) military experience is strongly preferred • Familiarity with RMA, spares, logistics or other repair workflows is preferred • Experience in Linux operating systems is preferred • Experience with military standard maintenance practices is preferred • Existing or prior security clearance is preferred • Creative thinking with the ability to multitask • Unwavering professionalism

🏖️ Benefits

• Comprehensive benefits packages • Paid vacation time • Sick leave • Holiday pay • 401K savings plan