Technical Support Specialist

🕒 June 5

🇺🇸 United States – Remote

💵 $59.6k - $100k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Skydio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🎖️ Defense

🏭 Manufacturing

📦 Logistics

💰 $170M Series E - Skydio on 2024-11

Defense • Manufacturing • Logistics

Skydio is a manufacturer of autonomous drone systems that combine advanced onboard artificial intelligence, sensors, and cloud software to automate flight for inspection, security, public safety, and mapping missions. Its product family (including the X10, X10D, R10, docking stations, and software such as Skydio Autonomy and DFR Command) is designed for rapid situational awareness, automated inspections, site security, and Drone-as-First-Responder deployments for government, utilities, and enterprise customers. Skydio delivers integrated hardware, software, and services to enable safer, faster, and more autonomous operations in challenging environments.

📋 Description

• Deliver premier technical support to drive customer satisfaction • Know Skydio drone, controller, and cloud products inside and out • Be the Voice of Customer frontline to other Skydio teams • Use clear and empathetic communication to resolve issues • Engage in regular pre-released product dogfooding and give feedback • Proactively participate in building support processes that enhance customer experience • Own your work and contribute to operational excellence

🎯 Requirements

• 5-7 years of Technical Support experience with drones/UAV/UAS • Previous customer support experience in utilities, transportation/infrastructure, or public safety organizations • Willing to work a flexible schedule • Effective collaboration with team members • Strong verbal and written communication skills • Proficient in technical troubleshooting and familiar with triage and escalation workflows • Passion for drone, cloud, and IoT technology • Experience with multi-channel customer communication (phone, chat, and email) • CRM technology experience, with Zendesk or Salesforce Service Cloud preferred

🏖️ Benefits

• Health insurance • 401K savings plan • Paid vacation time • Sick leave • Holiday pay