Customer Support Technician

🕒 January 13

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SkySlope

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏠 Real Estate

☁️ SaaS

⚡ Productivity

Real Estate • SaaS • Productivity

SkySlope is a company providing a fully integrated product suite for real estate brokerages, facilitating transactions from contract to close. They focus on enhancing the real estate process through their autonomous transaction platform, serving over 760,000 professionals across the U. S. and Canada and managing over three million transactions annually. Their solutions, including DigiSign for e-signatures and SkySlope Forms, aim to streamline real estate activities, improve efficiency, and ensure compliance for brokerages.

📋 Description

• Providing exceptional customer, technical, and product support to customers • Responding to customer support tickets and resolving issues • Supporting peers in order to increase overall efficiency of the whole department • Maintaining expert level proficiency on the system • Troubleshooting technical issues and maintaining strong communication with the customer throughout the process • Identifying, testing, and escalating websites issues to QA as necessary • Using down-time to complete File Recs from the service queue

🎯 Requirements

• Experience providing a high level of customer service, preferably in a technology environment or call center • Experience multi-tasking multiple responsibilities • Experience with both Microsoft and Mac platforms • Experience using a variety of different web browsers • Ability to type 40+ WPM • Excellent written and verbal communication skills • Excellent teamwork skills

🏖️ Benefits

• Medical Insurance – Company pays flat dollar amount towards premium • Dental Insurance – Company pays 75% of monthly premium only on Base Plan • Vision Insurance – Company pays 100% of monthly premium • Basic Life and AD&D Insurance – Company paid plan with additional Voluntary Plans available • Voluntary Short & Long Term Disability Insurance Plans – Optional plans to help protect your financial well-being • Flexible Spending Account – A tax savings account • Health Savings Account (HSA) – A tax savings account for employees enrolled in a High Deductible Health Plan • 401(k) Plan – Company will match $0.50 on each $1.00 contributed up to the first 6% of eligible earnings • Employee Stock Purchase Plan - Company match equal to 33.3333% of dollars contributed to the plan • Paid Time Off (PTO) – Company provides 120 hours (equivalent of 15 days) of PTO for new hires • 16 Paid Holidays • Bereavement Leave – 5 paid days of leave for an immediate family member • Pet Insurance through Nationwide - 50%, 70% reimbursement plans available • Paid Parental Leave – Up to six (6) weeks of pay following the birth or placement of a new child • Dayforce Wallet - Allows employees to access their pay on-demand • Waldorf University discounts and perks - 10% off tuition and free textbooks • Child Literacy Assistance Program discount - Discounted annual membership