Technical Support Analyst

🕒 December 24, 2025

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Biofourmis

WebsiteLinkedInAll Job Openings

201 - 500 employees

Biofourmis is a fast-growing digital health company filled with committed, passionate people who care about augmenting personalized care and empowering people with complex chronic conditions to live better and healthier lives. We are pioneering an entirely new category of medicine, by developing clinically validated software-based therapeutics to provide better outcomes for patients, smarter engagement and tracking tools for clinicians, and cost-effective solutions for payers. Biofourmis has built Biovitals®, a highly sophisticated personalized AI-powered health analytics platform that predicts clinical exacerbation in advance of a critical event, which is the backbone of their digital therapeutics’ product pipeline across multiple therapeutic areas—including heart failure, oncology, acute coronary syndrome, COPD and chronic pain.

📋 Description

• Provide exceptional customer service in person, via phone, and email as appropriate, ensuring all users feel supported and valued • Resolve help desk issues including troubleshooting hardware and software issues with urgency and accuracy • Assist users with application navigation, helping them understand and effectively use platform features • Perform user administration duties, including setting up accounts for new customers and managing user access • Provide prompt and accurate feedback to customers, keeping them informed throughout the resolution process • Maintain detailed documentation of issues, resolutions, and customer interactions to support knowledge sharing and process improvements • Collaborate with Product, Engineering, and Operations teams to escalate complex issues and communicate customer feedback • Contribute to ongoing process improvement efforts by identifying trends in support issues and recommending solutions

🎯 Requirements

• 2-5 years of experience in a technical support or analyst role interfacing with internal or external customers • Bachelor's degree or equivalent degree in a relevant field, or equivalent experience • Customer-first mindset with empathy, patience, and dedication to delivering outstanding service experiences • Excellent troubleshooting and problem-solving skills across different platforms and devices, with the ability to diagnose issues methodically and think creatively about solutions • Strong communication and organizational skills, with the ability to explain technical concepts clearly to non-technical users • Ability to work well with people and within cross-functional teams, maintaining professionalism under pressure • High attention to detail and commitment to maintaining accurate documentation and following established processes

🏖️ Benefits

• Exceptional customer service in person, via phone, and email • Detailed documentation of issues and resolutions