Senior Technical Support Engineer

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🕒 April 27

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Zero Networks

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS

Zero Networks is a company specializing in automated network security solutions, aiming to simplify and enhance the security posture of organizations through its Zero Trust architecture. Their platform provides innovative features like network segmentation, identity segmentation, and secure remote access, which are all automated, agentless, and powered with multi-factor authentication (MFA). Zero Networks promises rapid deployment and significant cost reduction for companies, offering a seamless integration of VPN speed with the security of Zero Trust Network Access (ZTNA). The company's mission is to allow organizations to focus on their core operations by reducing the complexities associated with securing their IT environments.

📋 Description

• Diagnose and resolve technical issues, providing timely and accurate customer support • Work closely with cross-functional teams to enhance product functionality and resolve customer challenges • Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development • Uphold high standards of service, striving for excellence in every customer interaction • Maintain clear, empathetic, and effective communication with customers and team members • Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) • 5+ years of relevant work experience (Network/Security/SaaS Support) - Must • Proficiency in Active Directory/GPO, Windows, Linux and PowerShell/Python scripting - Must • Proven experience in technical support role, preferably in the cybersecurity industry • Excellent problem-solving and communication skills • Willingness to learn and adapt in a fast-paced environment • Strong understanding of network security skills and the ability to work independently and as part of a team • Commitment to innovation, integrity, and excellence

🏖️ Benefits

• innovative and empathetic technical support • continuous improvement of products and services