Fleet Customer Success Manager

🕒 September 30

🏄 California, Michigan – Remote

🏄 California – Remote 🚗 Michigan – Remote

💵 $89.5k - $158.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Slate Auto

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚘 Automotive

🏭 Manufacturing

🚗 Transport

Automotive • Manufacturing • Transport

Slate Auto is a manufacturer of a radically simple, highly customizable electric pickup that can be configured as a pickup or fastback SUV. The company sells directly to consumers with an online configurator called the Slate Maker, a reservation model, and an accessories marketplace for swaps and upgrades. Slate Auto emphasizes affordability, practical design, and easy ownership with integrated charging options and third‑party service and charging network partnerships.

📋 Description

• Build and lead Slate’s fleet customer success function from the ground up • Own the customer experience from first vehicle demo through delivery and ongoing account health • Design the fleet onboarding framework, pilot success playbook, and account health model • Define the working model with Retail Customer Success, including shared infrastructure, escalation pathways, and support boundaries • Support loaner vehicle pilot programs with Sales by establishing demo success plans, KPIs, engagement/performance tracking, and issue-resolution pathways • Own the first 90 days post-purchase, including charging infrastructure coordination, vehicle upfitting, fleet management system integration, driver orientation support, and delivery logistics • Run structured 30-day, 60-day, and 90-day post-delivery check-ins • Serve as the single point of contact for new fleet accounts during activation • Own issue escalation end-to-end through triage, internal coordination, and customer communication • Maintain proactive check-ins, health reviews, and renewal conversations with active fleet accounts jointly with Sales • Identify expansion signals and route them to Sales with context • Represent fleet customer feedback and field patterns in product, operations, and sales discussions

🎯 Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations, Finance, Data Analytics or equivalent is preferred; hands-on experience and a proven track record of success may substitute • 8+ years in B2B customer success, enterprise account management, or fleet/commercial vehicle operations • Experience owning retention and expansion outcomes • 2+ years of previous manager experience in a Customer Success capacity • Track record of building a CS function, onboarding program, or customer success practice from the ground up • Experience managing complex business relationships across multi-stakeholder accounts • Familiarity with fleet operations concepts, including vehicle lifecycle, TCO analysis, and fleet management platforms such as Samsara or Geotab • EV knowledge or genuine enthusiasm for the commercial EV transition, including charging infrastructure, range planning, and total cost of ownership • Clear written and in-person communication • Organized and systematic approach to account portfolio management and process building • Comfortable in a fast-paced, growth-stage environment • Proficiency using Microsoft Office, including Outlook, Teams, Word, Excel, and PowerPoint • Ability to travel up to 25% to fleet customer sites, vehicle delivery events, and Slate company meetings • Ability to lift up to 35 pounds • Ability to stand, walk, and perform repetitive tasks for extended periods • Must be authorized to work in the United States on a permanent basis • Visa sponsorship is not available

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Vacation • 401k • Equity program eligibility • Discretionary annual incentive program eligibility