Senior Customer Success Associate

🕒 September 30

🇺🇸 United States – Remote

💵 $110k - $130k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Horizon3.ai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Horizon3. ai is a cybersecurity company that specializes in autonomous penetration testing through its platform, NodeZero. The company's mission is to proactively identify and address attack vectors before they can be exploited, allowing organizations to continuously assess their security posture across various environments including cloud, IoT, and on-premises systems. Founded by veterans from the US Special Operations and National Security sectors, Horizon3. ai offers a self-service SaaS solution that provides organizations with insights into their security vulnerabilities without requiring persistent or credentialed agents.

📋 Description

• Manage a scaled portfolio of customers using customer metrics, health signals, lifecycle stages, and repeatable engagement plays • Build trusted relationships with customer champions and help communicate security outcomes to technical and executive stakeholders • Use CRM and customer success systems to maintain visible customer context, actions, risks, and next steps • Drive onboarding and adoption through targeted email programs, webinars, office hours, product education, customer resources, and focused outreach • Help customers connect NodeZero capabilities to their security priorities • Help customers understand NodeZero results and translate technical findings into business priorities, remediation actions, and next steps • Monitor platform activity, assessment completion, finding follow-through, engagement, open risks, support needs, and renewal timing • Identify stalled, disengaged, under-adopted, or at-risk customers • Execute intervention plans and maintain ownership through resolution • Support renewal and expansion motions by documenting outcomes, usage trends, adoption progress, risks, and opportunities • Create and improve scalable onboarding, adoption, renewal-readiness, and re-engagement programs • Contribute to digital engagement programs, customer education, webinars, office hours, and self-service resources • Use data and customer feedback to refine engagement strategies and improve customer outcomes • Capture customer feedback, patterns, objections, and product gaps for Product, Engineering, Marketing, Support, and Sales • Coordinate internally on technical help, escalations, and decisions outside standard playbooks • Maintain communication, ownership, and follow-through across internal teams

🎯 Requirements

• 1+ years of relevant experience for the Customer Success Associate level or 2+ years for the Customer Success Manager level • Experience in Customer Success, Account Management, Customer Support, Sales, cybersecurity, SaaS, or another customer-facing role • Strong written and verbal communication skills • Ability to learn technical concepts and explain them clearly to customers • Comfort using data, customer signals, and business context to prioritize work • Strong organization and follow-through across multiple customers, programs, and deadlines • Experience with CRM, customer success, support, or productivity tools • Proactive, customer-focused approach and strong ownership mentality • Ability to collaborate effectively with Product, Engineering, Marketing, Support, Sales, and other cross-functional partners • Comfort working in a fast-paced, evolving environment • Interest in cybersecurity, security operations, vulnerability management, or related technical domains preferred • Ability to communicate complex information clearly and make it actionable • Curiosity about cybersecurity and motivation to build technical fluency • Ability to balance empathy for customers with urgency and accountability • Ability to manage work at scale and recognize patterns across customers • Ability to take ownership, follow through on commitments, and raise risks early

🏖️ Benefits

• Equity package in the form of stock options for all full-time employees • Health insurance • Vision insurance • Dental insurance • Flexible vacation • Generous parental leave • Growth opportunities • Remote work support • Hybrid work support depending on role and location • Inclusive and collaborative work environment • Limited travel for team meetings, company events, or customer engagements