Senior Solutions Engineer

🕒 June 2

🇺🇸 United States – Remote

💵 $132.5k - $162.5k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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Smartsheet

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

⚡ Productivity

🤝 B2B

SaaS • Productivity • B2B

Smartsheet is a platform designed to manage projects, automate workflows, and build solutions at scale. It offers a wide range of features including automation, team collaboration, dashboards and reporting, and integrations, allowing businesses to streamline their operations. The platform caters to diverse use cases such as project management, IT portfolio management, marketing management, and more, serving various industries including government, finance, and healthcare. Smartsheet also emphasizes security and data protection, ensuring users' data privacy. Additionally, it offers professional services like consulting, training, and implementation support to maximize the platform's capabilities.

📋 Description

• Identify, build, and demonstrate innovative solutions to solve complex business challenges for high visibility Smartsheet customers • Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings • Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy • Establish yourself as a strategic partner to Sales, Product, Customer Success, and Professional Services to provide a great overall customer experience and drive revenue growth • Proactively grow and maintain deep knowledge for all Smartsheet products, services, and competitors • Actively seek opportunities for cross-functional collaboration and partnership with various departments to support and execute strategic plans and initiatives • Leverage your expertise to lead or participate in the onboarding, mentoring, and coaching of team members • Partner with SE and Product teams to represent the voice of the customer and inform product roadmaps • Consult and collaborate on strategic programs within the Solutions Engineering department • Stay up-to-date on industry trends and best practices, consulting your customers and peers as both a Smartsheet product and industry discipline subject matter expert • Periodically travel to customer sites and industry events as a technical subject matter expert

🎯 Requirements

• 8+ years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or related field in the SaaS and enterprise B2B software industry • Critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems • Previous experience working with relevant technologies, for example: CWM, DAM, MAM, ECM, WCM, CMS, PIM • Strong technical skills and comfort working in ambiguous and high-pressure situations • Experience taking a consultative approach to problem solving and positioning solutions • Excellent communication and presentation skills, with the ability to adapt communication style to various personas, and convey technical information to both technical and non-technical audiences • Demonstrated experience playing an ownership role in working cross-functionally to support a customer journey • Relentless curiosity and a commitment to excellence

🏖️ Benefits

• Employer subsidized medical/vision and dental coverage for full-time employees • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific)