Senior Solution Architect

🕒 June 1

🇺🇸 United States – Remote

💵 $136k - $204k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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Talkdesk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤝 B2B

💰 $230M Series D on 2021-08

B2B • AI • Healthcare

Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.

📋 Description

• Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements • Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation • Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing • Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process • Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap • Partner with sales, product, and engineering to help prioritize products and features based on client needs • Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology. • Help build out department methodology and tools to improve quality and efficiency • Leverage strong technical acumen to identify process improvements and technical solutions

🎯 Requirements

• 3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business • Experience with CX, CCaaS, and/or UCaaS solutions • Software implementation or coding experience is a plus • Familiar with creating and managing Web Services (REST/SOAP/WSDL). • A proven track record of managing and delivering IT projects for enterprise companies • Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels • A passion for helping people solve problems and a proven ability to understand progressive technology • Excellent verbal and written communication skills and meticulous attention to detail • Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients • Ability to work cross-functionally in a fast-paced startup environment • Salesforce and other CRM experience preferred

🏖️ Benefits

• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). • 401(k) plan • Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs. • Talkdesk offers 14 paid holidays each year. • Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.