Manager, Account Management

🕒 June 1

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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SmithRx

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

💰 $20M Series B on 2022-03

Healthcare Insurance • SaaS • B2B

SmithRx is a transparent, pass-through pharmacy benefits manager (PBM) that operates independently from insurance companies and pharmacies to align its incentives with self-insured employers and their members. By leveraging modern technology, SmithRx aims to reduce the cost and complexity of pharmacy benefits, ensuring the delivery of effective and low-cost drugs. The company is dedicated to transforming the pharmacy benefits landscape through its flat-rate, transparent pricing model and innovative cost savings programs, which connect members to the lowest cost drugs without the use of spread pricing, rebates, or other tactics. SmithRx's commitment to transparency and superior customer service results in significant savings for employers and a highly satisfactory experience for its members.

📋 Description

• Establish clear team goals/priorities in alignment with broader Customer Success and Account Management strategy • Enable customer success outcomes including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores • Manage the achievement of key performance indicators for team’s portfolio identified accounts • Perform regular team member coaching and identify team’s training opportunities • Manage portfolio of accounts toward optimal coverage targets by planning appropriate team capacity • Build trusting relationships with client operational leadership • Maintain a comprehensive understanding of business challenges faced by customers • Assist leadership with cross-functional project management to drive resolution for escalated client issues while coordinating internal and external teams as necessary • Identify product gaps by conducting business impact assessments and proactively manage client expectations • Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is established

🎯 Requirements

• Bachelor degree or equivalent work experience required • 5+ years in Customer Success/ Account Management leadership roles required • 5+ years of working knowledge of healthcare benefits/ pharmacy benefits/ commercial health insurance required • A positive, can-do attitude • An obsession with customer experience and customer satisfaction • A passion for solving difficult problems together in collaboration with the broader teams • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue • Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved • Ability to work independently as well as part of an extended, cross-functional team • Self-driven, results-oriented work ethic with a positive outlook • Ability to take initiative with little to no direction • Be transparent and honest in a positive, professional and polite manner • Conflict resolution skills • Empathic communicator with a consultative approach, able to see things from other person's point of view

🏖️ Benefits

• Total Rewards package that includes incentive bonus and stock options • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, Life and Disability insurance • Discretionary Time Off • 401(k) Retirement Savings Program • Flexible Spending Benefits • Paid Parental Leave benefits • Professional development and training opportunities