Staff Technical Success Manager – Central

🕒 May 11

🤠 Texas – Remote

🤠 Texas – Remote

💵 $119k - $148.8k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Snyk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔐 Security

☁️ SaaS

Security • SaaS

Snyk is an AI-powered application security platform that helps developers and security teams find, prioritize, and fix vulnerabilities across code, open-source dependencies, containers, infrastructure-as-code, APIs, and web applications. It offers developer-first tooling and integrations that shift security left in the SDLC, combining static and dynamic testing, software composition analysis, runtime scanning, and an AI-driven “AI Trust” ecosystem delivered as a cloud platform. Snyk focuses on DevSecOps automation, software supply chain risk, and secure development workflows for organizations of all sizes.

📋 Description

• Orchestrate near, mid, and long-term visions and strategies for enterprise customers, ensuring they realize full value across their Application Security workflows • Build and foster trusted relationships with leaders within customer engineering and security organizations to drive adoption and retention • Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk’s suite of products • Advocate internally for customer needs, working proactively with Product, Sales, and Support to influence roadmaps and mitigate risks • Prepare and facilitate strategic business review meetings (QBRs) using storytelling backed by data to demonstrate ROI and identify expansion opportunities • Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges

🎯 Requirements

• 5+ years of experience in a customer-facing technical role • Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America • Strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code) • Experience leading technical or engineering programs with a proven record of thought leadership and business case development • Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end-users to executives • Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment

🏖️ Benefits

• 401(k) retirement plan • Paid time off • Health, dental, and vision insurance • Flexible working hours • Work-from-home allowances • In-office perks • Time off for learning and self development • Generous vacation and wellness time off • Country-specific holidays • 100% paid parental leave for all caregivers • Health benefits • Employee assistance plans • Annual wellness allowance • Country-specific life insurance • Disability benefits • Retirement/pension programs • Mobile phone and education allowances