Accounts Receivable Specialist

🕒 September 30

🇨🇦 Canada – Remote

💵 $55k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Accounts Receivable

🚫👨‍🎓 No degree required

👻 Ghost score 9%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Jobs at this company usually fill in 26 days.

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SOCi, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

📣 Marketing

🤖 Artificial Intelligence

🛍️ eCommerce

Marketing • Artificial Intelligence • eCommerce

SOCi, Inc. is a transformative digital marketing platform designed for multi-location enterprises, offering a suite of tools powered by artificial intelligence. Their innovative SOCi Platform enables businesses to automate and optimize their local marketing efforts through various applications such as Genius Search, Genius Social, and Genius Reviews, focusing on enhancing visibility and engagement across all locations. By streamlining workflows and employing AI, SOCi helps brands maximize their online presence and respond efficiently to customer interactions.

📋 Description

• Manage the shared billing inbox and respond to inquiries within established SLAs • Address internal and external customer questions regarding billing, contracts, payments, and escalations • Monitor Slack channels and respond or acknowledge messages promptly • Build and maintain relationships with customers and internal teams • Coordinate customer billing setup and ensure compliance with formatting and platform requirements • Complete vendor forms and portal setups • Maintain billing contacts and collect/upload sales tax exemption certificates • Submit invoices to customer portals in required formats • Manage the assigned accounts receivable portfolio and follow up on outstanding invoices by phone and email • Identify and escalate payment issues • Maintain collection notes, prepare aging reports, flag at-risk accounts, and process escalations • Apply payments, credit memos, and rebills; reconcile accounts and correct discrepancies • Manage overpayments and communicate with cancelled customers regarding refund information • Monitor cancellations and update records promptly • Oversee the dunning automation process • Assist with quarterly bad debt reserves and write-offs • Provide monthly updates on high-priority accounts for senior leadership • Attend team meetings and 1:1s with the AR Manager • Complete additional tasks and special projects as assigned

🎯 Requirements

• 2+ years of experience in Accounts Receivable, Billing, or related finance role • Experience with NetSuite, Tesorio, Maxio, Salesforce (SFDC), and Avalara preferred • Familiarity with subscription-based service contracts • Advanced proficiency with Excel including complex formulas, LOOKUP functions, PivotTables, and SUMIF • Experience with vendor portals and payment platforms • Strong organizational skills with excellent attention to detail • Effective written and verbal communication abilities • Understanding of basic accounting principles and billing best practices • Basic knowledge of AI tools with willingness to adopt for process efficiency • Ability to handle sensitive information with integrity and confidentiality • Comfortable in a fast-paced, collaborative SaaS environment

🏖️ Benefits

• Health insurance plans, dental, and vision • Wellness incentives • 401(k) plan with employer match • Flexible paid time off • Quarterly wellness days • Paid holidays • Unique employee engagement programs • Empowering Career Growth and Success

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