Senior IT Manager

🕒 September 18

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solen Software Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

💸 Finance

Consulting • Marketing • Finance

Solen Software Group is a permanent capital acquisition company that focuses on investing in and operating enduring software companies. With a mission to help leaders, teams, and organizations achieve their full potential, Solen invests in resilient software businesses and works closely with founders to propel growth through expertise in engineering, sales, marketing, finance, and operations. Solen emphasizes customer centricity and value creation and applies a proven playbook of strategies including digital transformation and artificial intelligence. They offer a quick and seamless acquisition process designed for long-term partnership and sustainable growth. Solen aims to be a steward of company culture and vision, valuing simplicity, discretion, and collaboration in its investments.

📋 Description

• Own day-to-day IT execution across Solen HQ and more than twenty operating companies • Diagnose and resolve complex identity, access, device, network, application, and endpoint issues • Complete and operate standards for Entra ID, Microsoft 365, Intune or similar MDM platforms, endpoint security, RMM, patching, device compliance, and SaaS administration • Design and run employee onboarding and offboarding, including hardware procurement and recovery, account provisioning and revocation, licensing, data transfer, and evidence capture • Maintain identity and access controls including conditional access, phishing-resistant MFA, SSO, passkeys or self-service password reset, and least-privilege administration • Implement Data Loss Prevention and information-protection controls • Establish vulnerability scanning and penetration-testing processes and track remediation to closure • Create and maintain incident response plans, security operating procedures, compliance reviews, and recurring risk assessments • Execute and improve the IT workstream of the 100-Day Integration Plan for acquisitions • Standardize tools and practices across operating companies while documenting justified exceptions • Centralize visibility into AWS, Azure, and other hosting spend and identify optimization opportunities • Evaluate vendors, managed services, contractors, and internal staffing • Document systems, configurations, decisions, runbooks, and SOPs in a shared repository • Provide service and risk metrics to leadership, identify recurring patterns, and improve processes • Recommend the long-term IT operating model, including internal capabilities, outsourcing, technology, talent, and tool consolidation • Deliver responsive, consistent IT service and recommendations to operating companies

🎯 Requirements

• Five or more years of progressive responsibility across IT infrastructure, systems, security, and end-user technology in SaaS, software, or another distributed environment • Demonstrated experience building or materially improving IT operations in an environment with ambiguity, incomplete documentation, or rapid growth • Strong working knowledge of Microsoft 365, Entra ID, Windows administration, and modern endpoint management • Working knowledge of macOS and Google Workspace is useful • Experience with identity and access management, MDM, endpoint protection, RMM, networking fundamentals, incident response, vulnerability management, and compliance frameworks such as SOC 2 or ISO 27001 • Experience supporting acquisitions, multiple business entities, or distributed teams is preferred • Experience evaluating managed services, vendors, cloud or hosting costs, and build-versus-buy decisions is preferred • Leadership or team-building experience is useful, but current hands-on capability and sound judgment matter more than having managed a large team • Broad, hands-on IT capability across identity, endpoints, SaaS administration, networking fundamentals, cybersecurity, device lifecycle, monitoring, troubleshooting, and basic scripting or automation • Ability to assess ambiguous environments, prioritize work, execute, and adjust based on evidence • Practical business and security judgment • Commercial judgment and focus on cost-effective, high-quality solutions • Ability to challenge assumptions constructively and operate with appropriate independence • Clear communication with technical and nontechnical stakeholders • Ability to influence operating companies without relying on positional authority

🏖️ Benefits

• Meaningful autonomy • Direct access to leadership • Opportunity to build durable systems • Opportunity to shape IT operations across a growing software group • Opportunity to help determine the future IT team and operating model