Strategic Account Executive – Director

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Solera, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2005

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Solera, Inc. is a provider of data-driven and AI-enabled solutions for vehicle lifecycle management, fleet management, vehicle repairs, and claims processing. Solera offers a comprehensive suite of services that cater to the needs of dealers, insurers, repair shops, and fleet operators, utilizing advanced analytics to streamline processes and improve efficiency. Their services include vehicle tracking, claims automation, repair database management, and fleet intelligence, among others. With vast amounts of data and strong industry partnerships, Solera aims to enhance business outcomes for their clients across the automotive sector.

📋 Description

• Own executive-level relationships across assigned strategic automotive dealer accounts • Position Solera as a long-term strategic partner aligned with dealership growth, profitability, and operational priorities • Lead value-based executive business reviews focused on performance outcomes, roadmap alignment, and growth opportunities • Own renewal strategy, negotiation, and execution while protecting retention and contract continuity • Identify renewal risk and lead mitigation strategies • Drive upsell and expansion revenue through whitespace opportunities, multi-solution adoption, and module growth • Develop and maintain quarterly and annual strategic account plans • Drive portfolio expansion across DMS, CRM, Service, Marketing, and Inventory+ solutions • Collaborate with Solution Performance Managers and Product SMEs to improve product adoption and customer outcomes • Translate usage and performance insights into upsell and optimization recommendations • Monitor utilization, NPS/CSAT, support trends, and operational KPIs • Identify churn or dissatisfaction indicators and lead corrective action plans • Coordinate complex cross-functional escalations • Act as the quarterback across Customer Success, Professional Services, Product, Support, and Marketing • Provide strategic field insight on competitive threats, dealer needs, adoption barriers, and product enhancement opportunities • Partner with Marketing on targeted communications, executive events, and strategic account initiatives • Travel 60–75% based on customer engagement needs

🎯 Requirements

• 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations • Demonstrated success managing strategic or enterprise-level accounts with retention and expansion responsibility • Strong understanding of dealership operations across fixed ops, variable ops, CRM, and marketing • Proven ability to drive upsell revenue and multi-solution adoption within an existing customer base • Strong executive communication, negotiation, and presentation skills • Data-driven approach to identifying growth opportunities and customer risk • Experience with automotive DMS, CRM, or FixOps platforms preferred • Prior dealership leadership experience in Sales Management, Finance, BDC, or Service lane preferred • Familiarity with OEM standards, compliance requirements, and certification programs preferred • Experience using structured account planning frameworks and customer health models preferred

🏖️ Benefits

• Competitive base salary with variable compensation aligned to renewal performance, upsell revenue, and adoption outcomes • Comprehensive benefits • Professional development opportunities