Regional Manager – Franchise Operations, Revenue Development

🕒 September 14

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $70k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

👻 Ghost score 0%

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Sonesta Hotels

WebsiteLinkedInAll Job Openings

10,000+ employees

✈️ Travel

💼 Consulting

📣 Marketing

Travel • Consulting • Marketing

Sonesta Hotels is a hospitality company that focuses on providing exceptional accommodation services across various locations. The company offers career opportunities in corporate and hotel roles, emphasizing on personal growth and team collaboration. Sonesta Hotels is committed to maintaining quality standards in housekeeping and maintenance to ensure guest satisfaction. It promotes a community-oriented approach, welcoming individuals to join their talent community and explore career paths within the industry.

📋 Description

• Foster brand equity, best-in-class operations, and net unit growth for assigned hotels • Consult and support hotels on revenue performance, guest satisfaction, and brand program and standards execution • Develop hotel owner and operator relationships as the primary face of the brand • Create visible brand value for stakeholders and partner with hotel sales teams to deliver booked business and qualified sales leads • Conduct on-property business performance consultative visits, typically twice per year • Analyze, develop, and deliver Business Performance 360 consultative reviews and business improvement recommendations • Conduct property Quality Assurance evaluations • Review and update Property Improvement Plans • Conduct monthly courtesy calls to each hotel • Conduct periodic training on-property, at in-region Townhalls, and Brand Conferences • Monitor and follow up with hotels on action items including PIP, RFPs, and other time-sensitive obligations • Conduct hotel market assessments and identify sales opportunities • Make in-market sales calls to develop booked business and qualified sales lead opportunities • Partner with the regional Franchise Services Manager on hotel performance and escalated support issues • Advocate for franchisee needs in improving brand tools, resources, strategies, and programs • Resolve escalated owner/operator feedback regarding brand performance, satisfaction, and license agreement provisions • Partner with the Regional Development Director by prospecting and submitting leads to support brand growth and development

🎯 Requirements

• Bachelor’s degree or relevant experience in lieu of degree • 4+ years professional multi-unit hotel operations and revenue generation leadership • Ability to adapt to different business learning levels and styles • Excellent interpersonal, written, and oral communication skills • Proficiency with MS Excel, Word, PowerPoint, electronic scheduling and e-mail systems, business intelligence analysis tools, and CRM account management systems • Highly organized, self-starter with ability to prioritize work and meet deadlines • Ability to multitask across disciplines and time zones using email, telephone, and written correspondence • Adaptability to changing business needs and priorities • Up to 90% travel • Collaborative and resourceful approach to working with stakeholders and subject matter experts • Proven track record of driving change • Must reside within the West Coast & Southwest Region territory

🏖️ Benefits

• Medical, Dental & Vision Insurance • Health Savings Account (HSA) with Company Match • 401(k) Retirement Plan with Company Match • Paid Vacation & Sick Time • Paid Parental Leave • Company-Paid Life Insurance • Company-Paid Short-Term & Long-Term Disability • Hospital Indemnity, Critical Illness & Accident Insurance • Educational Assistance • Sonesta Hotel Discounts • Additional Perks & Employee Discounts