Associate Account Manager

🕒 April 7

🐊 Florida, North Carolina, +1 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Spectrio

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

📱 Media

🛒 Retail

💰 Convertible Note on 2014-06

B2B • Media • Retail

Spectrio is a leading provider of comprehensive customer engagement solutions, offering a variety of services including Digital Signage, Interactive Kiosks, Wi-Fi Marketing, Overhead Music, On-Hold Marketing, and Scent Marketing to over 150,000 locations worldwide. Their offerings are designed to enhance the way businesses engage with their customers through innovative, interactive, and sensory experiences. Spectrio caters to a wide range of industries such as automotive, retail, healthcare, hospitality, and many more, aiming to help businesses connect with customers and enhance brand loyalty through dynamic and personalized experiences.

📋 Description

• Serve as the primary point of contact for a high-volume book of Tier 4 client accounts • Build and maintain strong client relationships through customer empathy and relationship management, active communication, and consistent follow-up • Proactively engage clients to understand needs, address concerns, and ensure high levels of customer satisfaction (CSAT/NPS) • Drive account retention by quickly addressing issues, reducing churn, and improving overall account health • Identify and act on upsell and cross-sell opportunities using negotiation and objection handling skills • Collaborate cross-functionally with internal teams (support, product, billing, etc.) to resolve client needs

🎯 Requirements

• Bachelor’s degree preferred; equivalent practical experience will be considered • 2–5+ years in customer success, account management, or retention-focused roles • Strong communication, negotiation, and problem-solving skills • Ability to handle difficult conversations and turn around challenging situations • Experience working with CRM tools (e.g., Salesforce, Zendesk, etc.) • Analytical mindset with the ability to interpret customer data and trends

🏖️ Benefits

• Medical • Dental • Vision • Paid Parental Leave • 401k • HSA • FSA • Dependent Care FSA • Short and Long Term Disability • Life Insurance • EAP • Paid Time Off • Paid Sick Time • Paid Holidays • Education Reimbursement