Business Process Engineer

🕒 September 22

🇺🇸 United States – Remote

💵 $112k - $139k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Business Operations

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Sprezzatura

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🏛️ Government

💼 Consulting

🏥 Healthcare

Government • Consulting • Healthcare

Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides secure, scalable, and human-centered digital solutions to federal agencies. It specializes in DevSecOps, health IT modernization, intelligent automation, benefits delivery and claims processing, digital communications, data analytics/business intelligence, and organizational change management. Sprezzatura focuses on end-to-end IT and professional services across the product lifecycle—helping government clients modernize systems, improve delivery through Agile and DevSecOps practices, and translate strategy into measurable execution.

📋 Description

• Lead business process discovery and design through stakeholder interviews, workshops, observation, process walkthroughs, and collaborative design sessions • Analyze and document current-state business processes, including activities, roles, handoffs, systems, data interactions, pain points, dependencies, controls, and exceptions • Design optimized future-state processes and workflows that reduce unnecessary complexity and improve efficiency • Develop service blueprints and workflow models as implementation guides for platform development teams • Model process activities, decision points, approvals, roles, business rules, handoffs, statuses, triggers, dependencies, exception paths, and escalation scenarios • Apply BPMN and service design techniques to create consistent, understandable, implementation-ready process artifacts • Map interactions among users, business processes, data, systems, and supporting services across end-to-end workflows • Partner with Business Analysts and subject matter experts to align process designs with business requirements, Federal financial processes, policies, controls, and operational needs • Challenge unnecessary legacy practices and distinguish business requirements from legacy-system constraints • Identify opportunities for process simplification, standardization, automation, and improved user experience • Collaborate with solution architects, platform developers, and integration teams to ensure designs are implementable in a configurable workflow platform • Refine process designs using technical feasibility, stakeholder feedback, testing results, and evolving business needs • Support development and testing teams by clarifying process intent, workflow behavior, business rules, exception scenarios, and expected outcomes • Maintain process and service-design artifacts throughout implementation • Support implementation of a modernized financial and budget application for a federal client

🎯 Requirements

• 7+ years of experience in Business Process Engineering, Service Design, Business Process Management, Process Improvement, or a related discipline supporting complex enterprise transformation or technology initiatives • Experience designing future-state business processes and workflow-driven solutions • Strong hands-on experience developing business process models, workflow diagrams, and service blueprints • Experience applying Business Process Model and Notation (BPMN) or comparable structured process-modeling methodologies • Experience modeling complex workflows involving roles, approvals, decision points, business rules, controls, handoffs, systems, data, exceptions, and alternate process paths • Ability to translate complex business operations into clear, detailed process designs guiding technical implementation • Experience facilitating process-discovery, process-design, and future-state workshops with business and technical stakeholders • Experience identifying opportunities for process improvement, simplification, standardization, and automation • Experience supporting Federal Government programs, systems, or modernization initiatives • Experience collaborating with Business Analysts, product/functional teams, architects, developers, and testers • Strong analytical, facilitation, visualization, communication, and problem-solving skills • Ability to meet applicable Federal background investigation/security requirements • U.S. Citizen or Permanent Resident required • Must have reliable internet service that allows for effective telecommuting on remote days • Preferred: experience designing or modernizing financial management, budgeting, acquisition, planning, accounting, or related business processes • Preferred: experience with Federal PPBE, budget formulation, budget execution, acquisition planning, or IT investment management processes • Preferred: experience supporting Department of Veterans Affairs programs, systems, or business processes • Preferred: experience designing processes for configurable enterprise, workflow, ERP/EPM, financial, or low-code platforms • Preferred: experience with OneStream, ServiceNow, Appian, Salesforce, or comparable workflow-driven platforms • Preferred: experience applying human-centered design or service-design methodologies, including journey mapping and service blueprinting • Preferred: experience with Visio, Lucidchart, Signavio, ARIS, or comparable process modeling/design tools • Preferred: familiarity with Agile delivery and Jira and Confluence • Preferred: relevant certification in BPM, Lean Six Sigma, Service Design, Human-Centered Design, or related disciplines

🏖️ Benefits

• Medical, Dental, and Vision • Health Saving Account with Company contribution when enrolled in eligible plan • Company paid Life, Accidental Death, Short-term & Long-term Disability • Voluntary Accident, Hospital Indemnity, & Critical Care Insurance • Voluntary Medical & Dependent Care Flexible Spending Accounts • Accrued Paid Time Off • Company Paid Holidays • 401(k) Retirement Plan with Company match • Standard business hours, Monday through Friday • Remote work arrangement • Reliable internet service supporting effective telecommuting on remote days