Global Care Navigator

🔥 1 hour ago

🇨🇦 Canada – Remote

💵 CA$72.8k - CA$83.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Assist members through their mental health care journey and connection to care • Support patients via incoming phone, chat, and email interactions during shifts • Manage care coordination, including platform sign-up, technical troubleshooting, intake information, appointment scheduling and cancellation, and service explanations • Conduct clinical needs assessments and develop action plans, referring members to appropriate care levels and modalities • Manage member crises, including suicide risk, through in-the-moment support, triage, safety planning, and follow-up • Provide consultation, psycho-education, empathy, and motivational assistance for mental health, substance use, and family/relationship concerns • Engage in management consultation intake for global members and customers • Identify and resolve barriers to care, technical issues, and member/provider-submitted problems • Research and document crisis resources for members in different countries • Review workflows, policies, and training materials written and spoken in English • Summarize patient interactions in English within online documentation systems • Coordinate with internal teams to identify, report, and resolve issues • Participate in staff meetings, case consultations, training, and special internal projects • Follow Spring Health policies and confidentiality, compliance, and ethical standards • Meet KPIs covering connection to care, productivity, and member satisfaction

🎯 Requirements

• Masters degree in a behavioral health field • Psychologist, Registered Social Worker, or Psychotherapist with appropriate credentials in Canada • Licensure or certification as a counselor, social worker, or psychotherapist, psychologist • Minimum of 2+ years of direct clinical care experience post licensure • Excellent written/verbal English • Comfortable interacting with members worldwide • Comfortable using multiple computer platforms simultaneously and learning new systems • Ability to work Sunday to Thursday, 4:30 PM to 1:00 AM ET (Toronto/New York time) • Flexibility to work on at least 3 holidays per year • Additional language fluency in Spanish and Canadian French is a plus • Must maintain confidentiality, compliance, and ethical standards

🏖️ Benefits

• Supplementary health insurance coverage, including top level packages available per provider and dependent coverage if required • 20 no-cost therapy sessions for you and your dependents via Spring Internal within 60 days of start date • Professional Development Reimbursement for relevant learning and development expenses • Four-week fully paid “Spring Renewal” sabbatical after four years • Equal opportunity workplace and reasonable accommodations for qualified individuals with disabilities and disabled veterans

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume