Sprinklr
1001 - 5000 employees
Founded 2010
☁️ SaaS
🤖 Artificial Intelligence
🏢 Enterprise
SaaS • Artificial Intelligence • Enterprise
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
Director, Customer Success
🕒 May 6
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Sprinklr
1001 - 5000 employees
Founded 2010
☁️ SaaS
🤖 Artificial Intelligence
🏢 Enterprise
SaaS • Artificial Intelligence • Enterprise
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
📋 Description
• Build, lead, and develop a high-performing team of Customer Success Managers • Own CSM performance across adoption, customer health, retention, and expansion • Serve as executive sponsor for high-value and at-risk accounts • Recruit, onboard, and coach top-tier CSMs and frontline leaders • Partner with Sales, Services, Product, and Support for a seamless customer experience
🎯 Requirements
• Bachelor’s degree; advanced degree preferred • 10+ years in Customer Success, Consulting, or SaaS; 5+ years leading enterprise teams • Strong expertise in customer lifecycle management, adoption, and value realization • Experience with enterprise SaaS platforms (Marketing, CX, or Contact Center) • Executive stakeholder management and strong operational rigor
🏖️ Benefits
• Voluntary healthcare coverage in countries where applicable • Paid time off to recharge and spend time with loved ones • Open Mentoring Program designed to create meaningful connections that support growth
Apply NowSimilar Jobs
🕒 May 6
Area Vice President leading Sales for Abbott’s Cardiac Rhythm Technologies. Directing strategic programs and managing a high-performing sales team in the United States.
🇺🇸 United States – Remote
💵 $168.8k - $311.8k / year
⏰ Full Time
🔴 Lead
🏆 Customer Success
🦅 H1B Visa Sponsor
🕒 May 5
Customer Success Executive at Nuna transforming patient care by embedding technology in clinical workflows. Leading partnerships with health systems to improve health outcomes in Greater Chicago area.
🕒 May 5
Director of Customer Success overseeing customer success teams and ensuring customer-centric strategies align with business objectives. Joining Mitratech to support clients in the Legal, Risk, Compliance, and HR functions.
🇺🇸 United States – Remote
💵 $160k / year
💰 Private Equity Round on 2017-04
⏰ Full Time
🔴 Lead
🏆 Customer Success
🦅 H1B Visa Sponsor
🕒 May 5
VP of Sales and Customer Success driving growth and revenue for ClickView’s educational platform in the US market, leading sales team and developing strategies for customer acquisition.
🕒 May 5
Director of Partner Success at Curana Health managing relationships with senior living operators. Overseeing partner success and driving engagement in value-based care initiatives.
