Lead Solutions Architect

🕒 April 16

⛰️ Colorado, Texas – Remote

⛰️ Colorado – Remote 🤠 Texas – Remote

💵 $146k - $244k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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Sprinklr

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

📋 Description

• Develop and present customized solutions leveraging Sprinklr's AI-powered platform • Collaborate with sales and consulting teams • Design and showcase advanced automation solutions • Provide strategic guidance on Voice architecture and hybrid-cloud environments • Create technical and system architectures for current environments • Collaborate with cross-functional teams to ensure ethical use of AI • Lead presales activities including building presentations and facilitating workshops • Validate customer requirements with the Sprinklr ecosystem

🎯 Requirements

• Bachelor's degree in computer science, mathematics, or engineering; Master's degree preferred • 7+ years of experience in Contact Center & UC solutions • 5+ years of experience with software architecture and design within CCaaS systems • Demonstrated experience in solutioning use cases with Gen AI, LLM, RAG based approach • Expertise in cloud contact center ecosystems (Cisco Webex, Genesys, Amazon Connect, NICE, Five9) • Strong knowledge of AI, automation, and ML frameworks • Clear communicator with executives and IT leaders • Ability to do deep discovery of customer’s architecture framework

🏖️ Benefits

• Voluntary healthcare coverage • Paid time off • Open Mentoring Program • 401k plan with 100% vested company contributions • Flexible paid time off • Holidays • Generous caregiver and parental leaves • Life and disability insurance • Health benefits including medical, dental, vision, and prescription drug coverage