Solutions Architect – Amazon Connect

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🕒 April 16

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The AES Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

🏢 Enterprise

🤝 B2B

Enterprise • B2B

The AES Group is a technology consulting and services firm that delivers digital transformation solutions focused on customer experience, employee experience, business operations, and emerging technologies. The company combines talent and technology to implement cloud and enterprise software solutions, adopt AI and other new technologies, and collaborate with clients to drive measurable business outcomes. It also publishes industry insights and thought leadership related to CX, employee engagement, and technology-driven business change.

📋 Description

• Architect and implement Amazon Connect contact center solutions end-to-end • Design and configure contact center capabilities, including: Contact flows (IVR, routing, self-service) • Queues, routing profiles, and agent experiences • Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness • Integrate Amazon Connect with: AWS services (Lambda, S3, DynamoDB, API Gateway) • CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs) • Enable omnichannel experiences (voice, chat, tasks) • Implement analytics and insights using Amazon Connect Contact Lens • Provide guidance on best practices for scalability, reliability, security, and cost optimization • Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals

🎯 Requirements

• 5+ years in solutions architecture and/or contact center technologies • Proven hands-on experience implementing Amazon Connect • Strong understanding of contact center concepts (IVR, routing, call flows) • Experience integrating cloud contact centers with backend systems and APIs • Familiarity with AWS serverless services (Lambda, API Gateway) • Strong communication, stakeholder engagement, and solution presentation skills • AWS Certified Solutions Architect – Professional

🏖️ Benefits

• Competitive salary • Opportunity for advancement • Training & development