Vice President, Client Success

🕒 July 15

🎰 Nevada, New York, +3 more states – Remote

🎰 Nevada – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote

💵 $190k - $230k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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SS&C Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

SS&C Technologies is a global leader in financial services and healthcare technology, recognized as the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. The company offers a comprehensive range of solutions including asset management, banking, healthcare, insurance, and wealth management, leveraging proprietary software and extensive expertise to meet the operational needs of clients across multiple industries.

📋 Description

• Develop and execute the overall Client Success strategy across SS&C Health's client portfolio. • Build trusted executive relationships with C-suite leaders at strategic client organizations. • Serve as executive sponsor for key accounts, leading governance, executive business reviews, and strategic planning sessions. • Ensure clients achieve measurable business outcomes and maximize the value of their SS&C Health investment. • Establish a disciplined Client Health framework utilizing operational, financial, relationship, and adoption metrics. • Drive client retention while identifying expansion and cross-sell opportunities in partnership with Sales. • Lead renewal strategy and commercial planning across strategic accounts. • Proactively identify risks and implement recovery plans before issues impact client satisfaction. • Lead, coach, and develop a high-performing Client Success organization. • Foster a culture of accountability, proactive communication, continuous improvement, and client advocacy. • Drive consistency in governance, account planning, success metrics, and executive communications. • Partner closely with Product, Operations, Professional Services, Sales, and Support to deliver a seamless client experience. • Develop executive-level account strategies aligned with client priorities and SS&C Health growth objectives. • Lead complex client negotiations and strategic commercial discussions. • Influence organizational priorities by bringing forward market insights, client feedback, and emerging opportunities. • Champion process improvements that improve client outcomes and operational efficiency.

🎯 Requirements

• Bachelor's degree required; Master's degree preferred • 12+ years of progressive leadership experience in Client Success, Account Management, Professional Services, Healthcare Operations, or related fields • Experience leading enterprise healthcare technology or healthcare services client relationships • Demonstrated success managing executive relationships with health plans, PBMs, providers, or healthcare organizations • Proven ability to lead large, cross-functional organizations through complex initiatives • Strong commercial acumen with experience supporting renewals, growth, and contract negotiations • Exceptional executive communication, presentation, and influencing skills.

🏖️ Benefits

• medical, dental, and vision coverage • 401(k) plan with company match • paid time off, holidays, and parental leave • professional development reimbursement opportunity