Customer Service Representative

🕒 3 days ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $33.4k - $53.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stanley Black & Decker, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1843

🚘 Automotive

🏗️ Construction

📦 Logistics

💰 Post-IPO Debt on 2023-03

Automotive • Construction • Logistics

Stanley Black & Decker, Inc. is a leading global provider of tools, outdoor products, and industrial solutions. Known for its iconic brands such as DEWALT, CRAFTSMAN, and Stanley, the company offers a wide range of tools and solutions for various industries, including engineered fastening and manufacturing technologies. Headquartered in New Britain, Connecticut, Stanley Black & Decker is committed to innovation, sustainability, and empowering people through its community initiatives. The company plays a significant role in the skilled trades sector, focusing on upskilling and inclusive culture, aiming for a positive impact on both the planet and its people.

📋 Description

• Accept customer orders via phone, internet, email and fax • Process orders, transactions and inquiries using an order ship and bill system • Follow up on customer orders with shipping and sales teams • Respond to customer inquiries about orders and shipments • Answer incoming phone calls • Maintain filing and recordkeeping systems for customer orders and inventory transactions • Monitor and relay MRO needs to the Customer Care Manager • Analyze customer order patterns and past product usage and proactively communicate with customers to ensure repeat orders are placed on time • Initiate quotation requests using Salesforce.com CRM • Provide information to internal and external customers using PC and Internet software • Assist with planning and resolving delayed shipments • Work with functional groups and team members to eliminate errors and inefficiencies • Manage and resolve customer complaints and escalate where necessary • Enter new customers and customer changes into the order ship and bill system • Ensure pricing and delivery information accuracy • Assist the Customer Care Manager in meeting departmental goals • Support operations of NSW regional warehouses in the absence of the Customer Care Manager • Perform other duties as assigned

🎯 Requirements

• Minimum of three (3) years proven customer support experience is required • High School Diploma required • Associates or Bachelor’s Degree in Business or related field is preferred • Experience in providing customer service in a manufacturing environment is preferred • Familiarity with CRM systems and practices is preferred • Experience working in customer portals a plus • Technical aptitude and fastener experience a plus • Phone skills • Listening skills • Clear verbal and written communication • Intermediate computer skills • Keyboard/data entry skills • Organization skills • Time management • Analytical skills • Ability to work under pressure • Conflict resolution • Ability to multitask • Adaptability • This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN etc.)

🏖️ Benefits

• Medical insurance • Dental insurance • Life insurance • Vision insurance • Disability benefits • 401(k) • Employee Stock Purchase Plan • Paid time off, including paid vacation, holidays and personal days • Tuition reimbursement • Wellness program • Discounts on Stanley Black & Decker tools and products • Discount programs for partner vendors • Career growth opportunities across multiple career paths • Digital learning portal • Lean Academy and online university • Certificates and specializations from renowned colleges and universities • Volunteerism, giving back and sustainable business practices