Customer Success Consultant

Job not on LinkedIn

🕒 3 days ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Staples Promotional Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🛍️ eCommerce

🛒 Retail

Marketing • eCommerce • Retail

Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

📋 Description

• Manage Salesforce service queues and prioritize customer requests based on urgency and business impact • Own customer issues from initiation through resolution while ensuring timely communication • Serve as the primary liaison for assigned customers and complex escalations • Coordinate across internal departments to remove barriers and drive successful outcomes • Lead onboarding, implementation, account maintenance, and program support activities • Conduct business reviews and presentations for customer stakeholders, including executives • Research customer needs and identify opportunities to improve processes and service delivery • Support customer ordering platforms such as Ariba, PeopleSoft, and Coupa • Analyze root causes of issues and implement solutions that prevent recurrence • Utilize AI-enabled tools and workflow automation to increase efficiency and service quality

🎯 Requirements

• High School Diploma or GED • 2 to 5 years of business experience • 2+ years of experience in a customer-facing role • 2+ years of Microsoft Office experience including Excel, Word, PowerPoint, and Teams • 2+ years of advanced Excel experience using pivot tables, VLOOKUP/XLOOKUP functions, and reporting tools • Strong critical thinking, problem-solving, and conflict resolution skills • Excellent communication and relationship-building abilities • Ability to manage multiple priorities in a dynamic environment • Strong attention to detail and organizational skills • Ability to work independently with minimal supervision • Business acumen and confidence interacting with leaders at Manager, Director, and VP levels • Advanced presentation skills in virtual customer settings • Experience leveraging data to drive decisions and recommendations • Commitment to delivering an exceptional customer experience

🏖️ Benefits

• Inclusive culture with associate-led Business Resource Groups • Flexible PTO (22 days) • Holiday Schedule (7 observed paid holidays) • Online and Retail Discounts • Company Match 401(k) • Physical and Mental Health Wellness programs • Potential eligibility for bonuses or other forms of variable compensation